Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yaruma Diaz

Houston

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Property Manager Office Administrator

Sycamore Palms Llc
03.2022 - Current
  • Managed daily administrative tasks, including tenant relations and rent collections.
  • Provided customer service support by responding promptly to inquiries or requests from tenants.
  • Investigated complaints, disturbances and violations and resolved issues.
  • Implemented cost-saving measures such as energy-efficient upgrades or bulk purchasing agreements for supplies used across multiple properties.
  • Collaborated with real estate agents to showcase available units and attract potential tenants during open houses or private showings.
  • Facilitated smooth communication between tenants and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
  • Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
  • Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
  • Developed strong relationships with local vendors to secure quality service at competitive prices for property maintenance needs.
  • Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

- Human Resources Coordinator

Grupo Tova S,A
07.2015 - 08.2021
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks and making offers.
  • Drafted documents such as employment contracts, offer letters, termination notices and other correspondence.
  • Conducted new hire orientations to ensure employees understand company policies and procedures.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Enhanced communication by setting up regular HR newsletter.

Education

Degree Social Communication/Journalism

University Arturo Michelena
Valencia Venezuela
02-2009

Skills

  • Office administration
  • Inbound phone call handling
  • Scheduling appointments
  • Database entry
  • Supply inventory
  • Event coordination
  • Human resources
  • Teamwork
  • Customer service

Languages

English
Spanish

Timeline

Property Manager Office Administrator

Sycamore Palms Llc
03.2022 - Current

- Human Resources Coordinator

Grupo Tova S,A
07.2015 - 08.2021

Degree Social Communication/Journalism

University Arturo Michelena

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Yaruma Diaz