Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yar Youa Xiong

Vancouver,WA

Summary

Dedicated individual motivated to maintain customer satisfaction and contribute to a company's success. Possesses a proven ability to establish rapport with others and exceeds target expectations. Reliable and driven with strong time management and prioritization abilities. Maintains strong analytical and problem solving skillset, with the ability to make well thought out decisions. A team player that is flexible, adaptable, and keen to taking initiative.

Overview

24
24
years of professional experience

Work History

Machine Operator

Graphic Packaging International
07.2006 - Current
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Customer Service Representative

Channel Force Inc.
03.2006 - 05.2006
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Team Leader

Burger King
06.2000 - 03.2006
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Gathered, organized and input information into digital database.

Education

High School -

Roosevelt High School
Portland, OR
06.2001

Skills

  • Proficiency in numerous computer applications including SAP
  • Keyboard 65WPM and operate ten-key proficiently
  • In depth knowledge of folding carton finishing
  • Creative Problem solving
  • Quick learner
  • Service Oriented
  • Safety Compliance
  • Organizational Skills
  • Utilizes company policies and SOP's
  • Strong Interpersonal-Communication Skills
  • Effective at multi-tasking and able to take direction
  • Quality Control
  • Strong Work Ethic
  • Computer Skills
  • Lead trainer, problem solver, and troubleshooter
  • Teamwork and Collaboration
  • Attention to Detail-Quality Control
  • Highly motivated and driven to achieve set goals and targets

Timeline

Machine Operator

Graphic Packaging International
07.2006 - Current

Customer Service Representative

Channel Force Inc.
03.2006 - 05.2006

Team Leader

Burger King
06.2000 - 03.2006

High School -

Roosevelt High School

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Yar Youa Xiong