Yasaira Ortiz
Atlanta,GA
Summary
Dynamic professional with a proven track record, adept in chemical handling and showcasing exceptional organizational skills. Excelled in maintaining sanitary standards and providing top-notch customer service, significantly enhancing facility operations. Demonstrated leadership by supervising teams and training employees, contributing to a positive and efficient work environment.
Overview
27
27
years of professional experience
Work History
Environmental Services Housekeeper
Children's Healthcare of Atlanta (Bristol)
12.2024 - Current
- Cleaned and stocked patient rooms, nursing stations by sweeping, mopping, vacuuming, high to low dusting.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Collected soiled linens and disposed of trash, replaced hand sanitizer, soap, paper towels and napkins.
- Practiced infection control to reduce risks to patients, families, and medical staff.
- Maintained cleanliness of restrooms by washing down and sanitizing door handles, walls, floors, toilets, sinks and mirrors.
Custodian
Haven House
12.2017 - 12.2022
- Disinfected office equipment, including computers and telephones to ensure clean and safe office equipment.
- Daily restocking of supplies such as paper towels, toilet tissue and soap, throughout assigned locations, to prevent interruption of facility use.
- Performed daily facility checklists for cleaning floors, wiping down glass , dusting, vacuuming and collecting trash to meet sanitary regulations.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Customer Service Cashier
Blessings Thrift Store
06.2020 - 10.2020
- Developed strong organizational skills to efficiently manage multiple tasks such as restocking shelves and operating a cash register
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions
- Performed store opening and closing duties as an entrusted staff member while supervising others and providing on-the-job training to cashier and sales associates
- Arranged and restocked displays and merchandise racks to maintain a clean and welcoming store appearance
- Delivered high levels of customer service by greeting customers and answering any store inquiries to their satisfaction
Direct Support Professional
New Hope Community Inc.
07.2016 - 11.2016
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills in a classroom setting.
- Created activities to keep the clients engaged and performing at a high
aptitude level. - Provided compassionate care and support for seniors with disabilities.
- Maintained accurate records of client data including incident reports, progress
notes, treatment plans. - Provided guidance to clients in order to help them achieve their goals and
objectives related to independent living skills.
Resident Associate/Shift Supervisor
Center for Discovery
05.1998 - 09.2013
- Responded promptly to emergency situations involving residents and visitors according to company policy.
- Cooked a variety of meals tailored to client's food consistency and specific dietary needs.
- Organized monthly resident events and daily activities aimed at increasing
resident satisfaction and community engagement. - Trained and delegated daily operations and task to new and existing employees.
- Transported individuals safely to and from scheduled appointments via
wheelchair.
Education
High School Diploma -
Adlai E Stevenson
Bronx, NYSkills
- Detail Oriented
- Employee Training
- Customer Service
- Crew Supervision
- Organizational Skills
- Teamwork
- Waste management
- Cleaning and sanitation
- Infection control
- Dusting
- Cleaning and sanitizing
Timeline
Environmental Services Housekeeper
Children's Healthcare of Atlanta (Bristol)
12.2024 - Current
Customer Service Cashier
Blessings Thrift Store
06.2020 - 10.2020
Custodian
Haven House
12.2017 - 12.2022
Direct Support Professional
New Hope Community Inc.
07.2016 - 11.2016
Resident Associate/Shift Supervisor
Center for Discovery
05.1998 - 09.2013
High School Diploma -
Adlai E Stevenson
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