Yasaman Torbati
Rockville,MD
Summary
Strategic Assistant Community Manager with portfolio-level responsibility for leasing performance oversight, revenue control, and resident account management across a 766-unit Class A community portfolio. Proven success in delinquency mitigation, reducing outstanding balances from approximately $70,000 to under $8,000 through structured resident outreach, financial analysis, and proactive recovery planning. Experienced in coordinating legal filings and case documentation for non-payment, holdover, and lease violation matters, in partnership with legal counsel. Skilled in renewal rate positioning, resident retention strategy, and account reconciliation. Provide training and process guidance to on-site and off-site teams, including ACMs, and leasing staff. Recognized for sound judgment, data-driven decision-making, and consistent alignment with ownership performance objectives.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Assistant Community Manager
Greystar
Rockville, Maryland
10.2024 - Current
- Oversee leasing performance and full resident account/ledger management across a 766-unit Class A portfolio, ensuring accuracy in billing, adjustments, credits, posting, and reconciliations.
- Lead the delinquency reduction strategy through structured outreach, individualized payment plans, and consistent follow-up, successfully reducing portfolio delinquency from approximately $70,000 to under $8,000.
- Prepare and coordinate legal filings, including non-payment, tenant holdover, and lease violation cases, working directly with legal counsel to monitor case progress and resolution.
- Manage the renewal pipeline, including rent recommendations, resident negotiations, renewal offer distribution, and retention planning to support occupancy and revenue goals.
- Complete final account statements, and oversee security deposit refund processing, collaborating with accounting to resolve ledger variances and reconcile the aging report.
- Produce and submit accounting month-end reporting, ensuring documentation accuracy for accounting team to review.
- Participate in weekly ownership leasing performance meetings and monthly delinquency review meetings, presenting status updates, progress trends, and strategy recommendations.
- Train multiple on-site and off-site team members, including Leasing Professionals, Assistant Community Managers, and Community staff, on MPDU/Affordable Housing application processing, system workflows, compliance standards, and account/ledger best practices to ensure accuracy and consistency, portfolio-wide.
Leasing Manager
Greystar
Rockville, Maryland
10.2023 - 09.2024
- Oversaw the day-to-day leasing operation while trying to maintain target occupancy rates and minimize vacancy periods
- Led, motivated, and mentored a team of three leasing agents to achieve leasing goals and have successful move-in processes.
- Develop and execute marketing and advertising campaigns to attract prospective tenants.
- Strong expertise in managing resident ledgers, billing, check processing, and bank deposits.
- Knowledgeable in applying late fees, and filing for late rent payments through legal technologies software.
- Fully competent in completing AME reports, and preparing weekly reports for management review.
- Experienced in reviewing delinquency reports, deposit audits, following up with residents, and managing necessary filing.
- Special expertise in processing MPDU applications, including initial screening, recertification, and training fellow Greystar employees on the process.
- Monitor market trends and competitor activities to adjust marketing strategies as needed, and respond to owner inquiries as needed.
- Ensure accurate and timely completion of lease agreements, rental applications, and related documents.
- Enhance customer satisfaction through personalized service, attention to detail, and proactive communication.
- Coordinate with maintenance and property management teams to ensure the timely resolution of tenant issues and maintenance requests.
- Onboarding new employees in collaboration with the community manager.
- Awarded Greystar Leasing Professional of the Year 2024.
Leasing Professional
Greystar
Rockville, Maryland
08.2022 - 09.2023
- Conduct tours for prospective tenants, and highlight key features and amenities to drive leasing interest
- Manage leasing inquiries through various channels including phone calls, emails, and walk-ins
- Utilizing OneSite for leasing activities
- Collaborate with the management team and maintenance team to address tenant concerns
- Assisted with the lease administration tasks, including lease preparation, document verification, and move-in/out inspections
Education
MBA - Business Management
Università La Sapienza Di Roma
Italy,Rome01.2020
Bachelor of Science degree - industrial engineering
Azad University
2017
Skills
- Property management systems (Yardi, ILM, Onesite)
- AME and delinquency management
- Tenant relations and de-escalations
- Legal technologies for tenant filing
- Deposit and ledger management
- Affordable housing program expert
- Leadership and team management
- Leasing and marketing reports
- Sales management and negotiation expertise
- Market analysis
- Critical thinking
- Performance optimization strategies
- Customer service focused
- Attention to detail
- Ledger management
- Lease preparation
- Tenant outreach
- Delinquency reduction
- Employee training
- Leasing strategy development
Websites
Certification
Certificate of 60-hour DC sales person principle and practices course
Accomplishments
Leasing Professional of the Year -2023
Timeline
Assistant Community Manager
Greystar
10.2024 - Current
Leasing Manager
Greystar
10.2023 - 09.2024
Leasing Professional
Greystar
08.2022 - 09.2023
MBA - Business Management
Università La Sapienza Di Roma
Bachelor of Science degree - industrial engineering
Azad University