YASAR ZULFIQAR
Ashburn,Virginia
Summary
Dynamic and results-oriented professional with extensive experience in account management at the National Institutes of Health (NIH), business analysis, and Agile/Scrum methodologies. Proven track record of delivering innovative solutions, driving process improvements, and fostering strong stakeholder relationships. Seeking to leverage my expertise in a challenging role to contribute to the success of your organization.
Overview
19
19
years of professional experience
Work History
Account Executive Manager
22nd Century Technologies
01.2024 - Current
- Managed key accounts within the NIH, ensuring high levels of client satisfaction and retention through tailored service strategies and solutions.
- Collaborated with research teams and healthcare professionals to understand their needs, leading to the implementation of efficient and effective healthcare solutions.
- Worked closely with IT and development teams to translate business needs into technical requirements, ensuring the successful delivery of projects.
- Conducted detailed data analysis and reporting to support strategic decision-making and drive business growth.
- Assisted in the evaluation and implementation of new systems and technologies to streamline operations and improve performance
- Conducted comprehensive market analysis to identify trends, enabling the development of strategic plans for account growth and service enhancement.
- Facilitated cross-functional team collaboration, ensuring alignment with NIH objectives and compliance with federal regulations.
Account Manager, Preferred Accounts
KHZ Enterprise
04.2020 - 12.2023
- Conducted data analysis and presented findings to stakeholders to drive business decisions
- Worked with cross-functional teams to gather and document business requirements
- Coordinated and managed projects, ensuring timely delivery and quality outputs
- Developed and implemented process improvement initiatives to optimize operations
- Conducted market research and competitor analysis to identify market trends
- Worked with the sales team to develop sales strategies and identify potential clients
- Collaborated with the product development team to create new products based on market research
Operations Manager
HERTZ CORPORATION
07.2011 - 03.2020
- Oversee all aspects of daily operations for a busy rental car company with a fleet of 1700+ vehicles.
- Develop and implement strategic initiatives to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- Conduct regular data analysis to identify trends, optimize pricing strategies, and maximize revenue.
- Ensure compliance with company policies, procedures, and safety regulations.
- Collaborate with cross-functional teams to streamline processes and improve overall business performance.
- Maintain strong relationships with corporate clients and address their specific needs and requirements.
Account manager
Swissport USA Inc
07.2005 - 06.2011
- Assisted the Account Manager in managing key accounts, ensuring customer satisfaction, and maintaining strong client relationships.
- Supported the development and execution of strategic account plans to achieve sales objectives and maximize revenue.
- Conducted market research, competitor analysis, and customer insights to identify emerging trends and potential business opportunities.
- Collaborated with cross-functional teams to implement client contracts and service agreements successfully.
- Assisted in contract negotiations, pricing analysis, and profitability assessment to drive client satisfaction and company profitability.
Education
Lean Six Sigma
Moore University
04.2011
Bachelor of Science - Computer Science Engineering
ITT Technical Institute
Fairfax, VIRGINIA2009
Skills
- Account Management
- Business Process Analysis
- Agile & Scrum Methodologies
- Stakeholder Engagement
- Strategic Planning & Implementation
- Data Analysis & Reporting
- Healthcare Industry Knowledge
- Project Management
- Client Relationships Sales / Marketing
- Highly Motivated Contract Negotiations
- Fleet Management Revenue Growth
- Fast-Paced Environment Multiple Location Management
- Talent Acquisition & Training VAW / TCR Programs
- Daily / Monthly Reporting Microsoft Office Suite
- Product development Budgeting expertise
- Leadership/communication skills Risk Management
- Business operations organization Sales Analysis
- SharePoint / Stars Automation System ( Soars )
- Technical understanding
- CRM proficiency
- Key Account Management
Timeline
Account Executive Manager
22nd Century Technologies
01.2024 - Current
Account Manager, Preferred Accounts
KHZ Enterprise
04.2020 - 12.2023
Operations Manager
HERTZ CORPORATION
07.2011 - 03.2020
Account manager
Swissport USA Inc
07.2005 - 06.2011
Lean Six Sigma
Moore University
Bachelor of Science - Computer Science Engineering
ITT Technical Institute
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