Yasbel Gonzalez
Stamford,CT
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
7
7
years of professional experience
Work History
Patient Services Representative • Receptionist
The Institute of Family Health
New York, NY
10.2022 - 08.2023
- Provided excellent customer service to patients in a fast-paced medical office
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Assisted with patient registration, scheduling and other clerical duties as needed
- Utilized excellent communication and interpersonal skills to provide patients with a positive experience.
- Reviewed patient records for accuracy and completeness of data entry.
- Performed administrative duties such as filing documents into electronic health record system.
- Updated patient charts with relevant information including test results or medical history.
Patient Services Representative • Receptionist
Urban Health Plan INC.
Bronx, NY
01.2021 - 09.2022
- Greeted patients and answered phones in a professional and courteous manner
- Verified patient demographics, insurance information and collected co-payments
- Verified eligibility for patients and updated patient information in the system
- Monitored and updated patient records in accordance with established protocols
- Assisted in the training of new staff on patient registration and appointment scheduling procedures.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Scheduled appointments for clients, customers, and other visitors.
Human Resource Assistant • Coordinator
Friends Family Home Care
Bronx, NY
06.2019 - 01.2021
- Assisted in providing case management services to low-income families in a community-based setting
- Monitored client progress and documented all services provided
- Assisted clients in identifying and accessing community resources
- Developed and implemented educational and recreational activities for clients
- Assisted in the coordination of community resources for clients.
- Managed relationships with external vendors providing services such as background checks or drug testing.
- Participated in departmental meetings to discuss strategies for improving employee engagement initiatives.
- Prepared and set up new employee orientations.
Manager • Overnight Shift
Mcdonalds
New York, NY
08.2017 - 10.2018
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Trainer • Crew Trainer
Mc Donald's
New York, NY
07.2016 - 08.2017
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Collected payments by accepting cash or credit transactions from customers, making change as necessary
- Provided exceptional customer service with efficient, prompt transactions
- Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
Education
High school Diploma -
Bronx High School for Law and Community Services
Skills
- Fluent in Spanish
- Microsoft Office certified
- Organizer
- Team Leader
- Effective Communicator
- Clerical
- Computer Suave
- Healthcare Knowledge
- Appointment Scheduling
- Patient Registration
- Insurance Verification
- Office Administration
- Customer Service
- Medicaid
- Spanish Fluency
Timeline
Patient Services Representative • Receptionist
The Institute of Family Health
10.2022 - 08.2023
Patient Services Representative • Receptionist
Urban Health Plan INC.
01.2021 - 09.2022
Human Resource Assistant • Coordinator
Friends Family Home Care
06.2019 - 01.2021
Manager • Overnight Shift
Mcdonalds
08.2017 - 10.2018
Trainer • Crew Trainer
Mc Donald's
07.2016 - 08.2017
High school Diploma -
Bronx High School for Law and Community Services
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