Summary
Overview
Work History
Education
Skills
Timeline
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Yaschica Jackson

Winnsboro,LA

Summary

Customer Service Representative with experience in fast-paced, team-based environments. Exceptional interpersonal, organization, and multitasking skills. Friendly personality and sharp attention to detail. Delivers outstanding customer service by practiced listening, writing, and oral communication skills. Understands the importance of delivering positive experiences through high-quality customer care and prompt resolution of complaints and issues, resulting in solid customer loyalty and satisfaction.

Overview

7
7
years of professional experience

Work History

Licensed Practical Nurse

Plantation Manor Nursing Home
Winnsboro, LA
10.2019 - 08.2022
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Medication administration
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Managed patient care by closely monitoring respiration, blood pressure, and blood glucose levels.
  • 35 to 45 patient care per load
  • Collaborated with supervising nurses, doctors, hospice care, and nurse practitioners to assess patient needs, plan and modify care and implement interventions
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Cared for wounds, provided treatments, and assisted with procedures
  • Comforted and counseled patients and families throughout the care process
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care

Customer Service Associate

Cato Fashions
Winnsboro, LA
02.2015 - 05.2017
  • Provided assistance to large volumes of customers every day with a friendly, positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean personal appearance, modeled store's outfits when working in clothing department settings, and wore uniforms per company policy.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with checkout, online sales returns, and dressing room assistance.
  • Promoted available products and services to customers during service, account management, and order calls.

Supervisor

Burkes Outlet Bealls
Winnsboro, LA
03.2013 - 05.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Open and closing store
  • Run open and end shift reports
  • Open cash registers, and count down registers end of day
  • Pick up cash, drop off bank deposits
  • Unload Freight
  • Customer returns
  • Supervised floor associates

Education

Associate of Applied Science - Practical Nursing

Louisiana Delta Community College
Winnsboro, LA
05.2019

Skills

  • Intravenous Medications
  • Conditions Reporting
  • Nursing Staff Supervision
  • Patient Positioning and Transporting

Timeline

Licensed Practical Nurse

Plantation Manor Nursing Home
10.2019 - 08.2022

Customer Service Associate

Cato Fashions
02.2015 - 05.2017

Supervisor

Burkes Outlet Bealls
03.2013 - 05.2015

Associate of Applied Science - Practical Nursing

Louisiana Delta Community College

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Yaschica Jackson