Yaschira Gomez-Hernandez
Killeen,TX
Summary
Strategic and performance-driven Office Manager with over 13 years of experience overseeing daily operations, leading teams, and implementing data-driven decision-making in a high-volume, regulated healthcare setting. Proven ability to develop goals, manage schedules, ensure compliance, evaluate performance, and lead cross-functional initiatives. Adept in aligning business operations with organizational objectives, cultivating staff talent, optimizing workflows, and managing payroll, budgets, and resource allocation. Demonstrates strong analytical thinking, attention to detail, and capacity for managing simultaneous projects under tight deadlines.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
15
15
years of professional experience
Work History
Practice Office Manager
Killeen Family Dentistry
Killeen, TX
10.2010 - Current
- Lead day-to-day operations for a multi-provider dental practice, managing administrative and clinical teams of 20+ staff, ensuring alignment with patient and organizational needs.
- Develop and promote goals and schedules that enhance operational efficiency and product performance, leveraging metrics to drive continuous improvement.
- Collaborate with cross-functional teams (including Operations, Finance, and Marketing) to streamline workflows and facilitate successful product launches and marketing efforts.
- Conduct comprehensive data analysis and production reports to identify trends, inform decision-making, and enhance service quality.
- Prepare and deliver high-impact presentations to senior management, effectively communicating complex ideas and performance metrics.
- Oversee hiring, onboarding, training, and ongoing staff evaluations, fostering a culture of continuous learning and development.
- Coordinate internal audits and manage corrective action plans to ensure compliance with HIPAA and other regulatory standards.
- Oversee daily operations to enhance office efficiency and patient experience.
- Manage scheduling for patients and staff, optimizing appointment flow.
- Coordinate communication between dental team and patients to ensure clarity.
- Implement systems for maintaining accurate patient records and billing processes.
- Train new staff on office protocols and customer service standards.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
AAS - General Studies
Central Texas College
BBA - Human Resources Management
Texas A&M University of Central Texas
05.2026
Skills
- Product Development & Management
- Strategic Influence & Leadership
- Analytical Proficiency & Data Interpretation
- Cross-Functional Collaboration & Team Leadership
- Effective Communication & Presentation Skills
- Innovative Thinking & Market Exploration
- Compliance (HIPAA/OSHA/Policy Implementation)
- Project Management & Goal Setting
- Strong Written & Verbal Communication
- Proficiency in MS Office Suite (Excel, PowerPoint, Outlook) and EMR Systems
- Experience with Payroll & HR Management Systems (ADP, Paycom)
- Practice management
- Team leadership
- Operational efficiency
- Data analysis
- Staff training
- Regulatory compliance
- Patient scheduling
- Cross-functional collaboration
- Office management
- Organizational skills
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Practice Office Manager
Killeen Family Dentistry
10.2010 - Current
BBA - Human Resources Management
Texas A&M University of Central Texas
AAS - General Studies
Central Texas College