Yaseen Mohammed

Plainfield,IL

Summary

Motivated and detail-oriented software engineer intern with hands-on experience in full-stack development, AI integration, and cloud computing. Strong backend and frontend skills with practical project experience in React, Node.js, MongoDB, and Docker. Eager to contribute to impactful software projects and grow as a software engineer in a collaborative environment.

Overview

years of professional experience

Work History

Customer Service Representative

I-55 Truck Plaza

10.2023 - Current

Responded to customer requests for products, services, and company information.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Met customer call guidelines for service levels, handle time and productivity.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Investigated and resolved accounting, service and delivery concerns.
Implemented and developed customer service training processes.

Education

Associate Degree - Software Programming

College of DuPage (COD)

Bachelor’s Degree - Computer Science

Lewis University

Romeoville, IL

05-2027

Skills

Programming: JavaScript (Nodejs, React, Vite, Express), Python, SQL
Backend: REST APIs, Express, Nodejs, Serverless concepts
Frontend: React, Tailwind CSS, Vite, HTML, CSS
Databases: MongoDB (Atlas & Local), SQL basics

Tools & Platforms: Git, Docker, Linux, Vercel, Render, Docker Compose
AI/ML: OpenAI API integration, AI chatbots
Cloud & DevOps: Cloud computing basics, containerization, deployment

Accomplishments

Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Experience & Team Projects

Collaborated in small teams on cloud migration, security enhancements, and remote work capabilities.
Led backend development and integration for group projects, including database and API setup.
Applied DevOps practices such as Dockerization and deployment on cloud platforms.

Achievements & Additional Skills

Completed cloud computing and backend development courses.
Developed strong time management and teamwork skills through college-level soccer participation.
Practical experience in deploying full-stack apps with AI integration for portfolio-ready projects.
Completed software development program at dupage

Languages

English

Native or Bilingual

Timeline