Yasemin Ramazanoglu
Philadelphia,PA
Summary
Dynamic and dedicated server with experience at Rain Modern Chinese, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through attention to detail and effective communication. Skilled in maintaining cleanliness standards and adapting to high-volume dining environments, ensuring a welcoming atmosphere for patrons.
Overview
20
20
years of professional experience
Work History
Server/Shift Supervisor
Emmys Squared
06.2020 - Current
- Assisted servers in delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming environment for patrons.
- Collaborated with kitchen staff to facilitate efficient order preparation and delivery.
- Supported inventory management by restocking supplies and monitoring levels regularly.
- Trained new team members on restaurant protocols and customer service expectations.
- Cultivated professional working relationships with peers and supervisors.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed staff hiring, training and supervision.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Completed store opening and closing procedures and balanced tills.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped store management meet standards of service and quality in daily operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new employees and delegated daily tasks and responsibilities.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Provided exceptional customer service to enhance dining experience.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Improved dining experience by providing prompt, attentive service to guests.
- Answered customers' questions, recommended items, and recorded order information.
- Completed cash and credit card transactions accurately using POS software.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Responded to and resolved customer questions and concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Trained and mentored team members on operational procedures and best practices.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Upsold menu items to increase overall sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Albany High School
Albany, NY06.2002
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Cleanliness standards
- High volume dining
- Quality control
- Table setting
- Kitchen communication
- Daily specials memorization
- Adaptability and flexibility
Languages
Turkish
Native or Bilingual
Timeline
Server/Shift Supervisor
Emmys Squared
06.2020 - Current
Albany High School