Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

Yaser Yousif

Detroit,MI

Summary

Trustworthy, dependable, and a terrific team player with a variety of career backgrounds that all need excellent social skills. Every one of my employments has involved pleasing the client or passenger. Many of my past employers have always commended me on my eagerness to learn and my quick growth on the job. I'm an incredible asset to any work or team. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

6
6
years of professional experience

Work History

Cabinet Maker

Prime Cabinets
01.2024 - 04.2024
  • Operating woodworking machines and using hand tools to cut, shape, and form wood
  • Fitting parts together using glue and clamps also Reinforcing joints using nails and screws
  • Sanding wooden surfaces and applying veneer, stain or polish to finished products
  • Repairing or restyling wooden furniture or fixtures and marking outlines or dimensions on wood
  • Preparing or interpreting drawing or blueprints and preparing work estimates

Medical Assistant

Realwave Neuropathy
11.2021 - 01.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Assembly Line

Webasto
03.2021 - 07.2021
  • Was responsible for assembling products on the production line
  • Ensuring all parts and components are assembled correctly and in a timely manner
  • Must adhere to safety, efficiency, and quality standards set out by the company
  • Monitor production line for potential problems and report any problems to supervisors
  • Maintain a clean and safe work area, follow all safety regulations and procedures, and complete production paperwork accurately

Benefits Specialist

American Income Life, Inc
12.2020 - 02.2021
  • Monitored data integrity and confidentiality by observing strict regulations and procedures
  • Oversaw enrollment of new employees and company-wide yearly enrollment period
  • Reviewed employee enrollments to verify accuracy, inputting information into company database
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections
  • Used Eapp and math skills to calculate deductions and disability
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends

Bilingual Call Center Agent

CareCar, Inc
11.2020 - 12.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
  • Coordinated with various company teams to offer and implement successful solutions to customer problems

Team Member

Tim Horton's
10.2019 - 12.2019
  • Worked hard to learn required tasks quickly to maximize performance
  • Rotated through series of different stations based on team needs
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
  • Built and maintained working relationships with peers and upper management
  • Completed orders with efficiency and accuracy, resulting in satisfied customers

Airport Passenger Service Agent

Prospect Airport Services
04.2019 - 08.2019
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns
  • Managed gate, ramp and cabin services for each flight
  • Recruited, trained and guided team members to offer every passenger top-notch service and support
  • Collected baggage charges and accepted baggage for check-in
  • Greeted passengers and provided boarding instructions
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
  • Assisted injured or handicapped travelers in wheelchairs to their gate

Front Desk Receptionist

Trinity Transportation
01.2018 - 12.2018
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Answered telephones and greeted visitors to assist, answer questions and direct
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Signed for packages, recorded deliveries and distributed to personnel
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Input customer data into reservation systems and updated to reflect room changes
  • Maintained professional tone at all times, including during peak rush hours
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions

Education

High School Diploma -

Fordson High School
Dearborn, MI
06.2021

Skills

  • Automotive sales
  • Very punctual
  • Great communication skills
  • Problem-solving skills
  • Computer skills
  • Highly Skilled in Microsoft Word
  • Excel
  • PowerPoint
  • Organizational Skills
  • Retail sales
  • Automotive repair
  • Customer Service
  • Supervision & Leadership
  • Data Management
  • Critical Thinking
  • Good Work Ethic
  • Sales
  • Negotiation
  • Automotive service
  • Medical Terminology

Bilingual

Fluent in reading, speaking, and writing in both English and Arabic.

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Cabinet Maker

Prime Cabinets
01.2024 - 04.2024

Medical Assistant

Realwave Neuropathy
11.2021 - 01.2023

Assembly Line

Webasto
03.2021 - 07.2021

Benefits Specialist

American Income Life, Inc
12.2020 - 02.2021

Bilingual Call Center Agent

CareCar, Inc
11.2020 - 12.2020

Team Member

Tim Horton's
10.2019 - 12.2019

Airport Passenger Service Agent

Prospect Airport Services
04.2019 - 08.2019

Front Desk Receptionist

Trinity Transportation
01.2018 - 12.2018

High School Diploma -

Fordson High School

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Yaser Yousif