Yash Gadhiya
Raleigh,NC
Summary
Dynamic professional with a proven track record at Urban Fine Art Limited, excelling in technical support and customer service. Skilled in Python and SQL, I developed automation scripts and enhanced service training programs, significantly improving user proficiency and customer satisfaction. Strong organizational and interpersonal skills drive my success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Reception Team Leader
Tithe Farm Vaccination Centre, London
12.2020 - 09.2021
- Helped coordinate the delivery of Covid Vaccine to over 85,000 patients.
- Setting up and maintaining an structured arrival system for patients.
- Handling patient queries regarding appointments and general Covid issues.
- Following up on patients who have not arrived for their appointment
Customer Service Representative
Urban Fine Art Limited , City of London
07.2022 - 05.2024
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise
Tech support
Urban Fine Art Limited , City of London
07.2024 - 02.2025
- Provided technical guidance and support to ensure user proficiency in the use of IT applications.
- Developed and implemented an IT service desk system to provide support to users.
- Utilized Python and SQL to build automation scripts, process structured data, and support AI-driven workflows.
Education
Bachelor of Science - Cyber Security
University of Bedfordshire
Luton , United Kingdom06-2022
High School Diploma -
ST Xavier's School
Ahmedabad, Gujarat 03-2018
Skills
- Data entry management
- Operating computer systems
- Organizational management
- Skilled in Python development
- Proficient in SQL queries
Timeline
Tech support
Urban Fine Art Limited , City of London
07.2024 - 02.2025
Customer Service Representative
Urban Fine Art Limited , City of London
07.2022 - 05.2024
Reception Team Leader
Tithe Farm Vaccination Centre, London
12.2020 - 09.2021
Bachelor of Science - Cyber Security
University of Bedfordshire
High School Diploma -
ST Xavier's School