YASH KHANUJA

• Oversee all front desk duties and operations in the absence of the Guest Service Manager
• Address and resolve guest complaints or issues promptly and professionally
• Supervise, mentor, and motivate front desk staff and other guest service team members
• Provide training and development opportunities to team members to enhance their skills and performance
• Oversee check-in/check-out processes, ensuring accuracy and adherence to Hilton's standards
• Monitor and manage room assignments, special requests, and VIP guest arrangements
• Act as the escalation point for complex guest concerns and provide effective solutions
• Assist with promotional activities and upselling opportunities to maximize revenue and enhance guest experiences
• Encourage and support team members in identifying and promoting hotel packages and services
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• Ensure efficient and smooth check-in and check-out processes
• Handle guest inquiries, requests, and complaints promptly and professionally
• Provide guests with information about hotel amenities, services, and local attractions
• Supervise, train, and schedule front desk staff to maintain high service standards
• Conduct regular team meetings and performance evaluations
• Foster a positive and collaborative work environment
• Oversee daily front desk operations, ensuring adherence to policies and procedures
• Manage reservations and room assignments to maximize occupancy and revenue

• Handle reservations, cancellations, and modifications with accuracy
• Communicate guest preferences and feedback to the management team
• Use conflict resolution skills to manage difficult situations effectively.
• Oversee the daily operations of the front desk team, ensuring excellent guest service.
• Foster a positive team environment and encourage open communication among staff.
• Monitor front desk processes to ensure efficiency and accuracy.
• Analyze guest feedback and recommend improvements to enhance service quality.

• Develop and execute comprehensive marketing strategies to drive brand awareness and generate leads for ADT’s security products and services.

• Conduct market research to identify trends, customer needs, and competitive landscape to inform marketing strategies.

• Design, implement, and manage multi-channel marketing campaigns, including digital, print, and events, to promote ADT’s offerings.

• Monitor campaign performance and adjust strategies as needed to optimize results and achieve key performance indicators (KPIs).

• Develop and execute strategies to generate high-quality leads and convert prospects into customers.

• Implement and manage lead nurturing programs to guide prospects through the sales funnel.

• Develop and implement strategies to engage with existing customers and foster customer loyalty.

• Use customer feedback and data to refine marketing strategies and improve customer experience