Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

Timeline

Yash Mehta

San Jose,CA

Summary

AI Platform & Cloud Operations Leader | Scaled Enablement | Cross-Functional Delivery

Technical operations leader with 14+ years managing cloud platforms, customer enablement, and enterprise-scale onboarding. Proven success leading globally distributed teams, reducing MTTR through automation, and launching observability and diagnostics systems for AI/ML-powered services. Adept at aligning platform operations with product strategy. Skilled at partnering across Engineering, Product, and Sales to deliver high-impact solutions for enterprise clients

Overview

14

14

years of professional experience

1

1

Certification

Work History

Manager, Cloud Operations & Customer Enablement

Amazon

San Jose, CA

08.2019 - Current

Lead platform operations for AI/ML services on AWS, ensuring enterprise onboarding, high-availability performance, and scaled observability
Partner cross-functionally with Engineering, Product, and Sales to manage operational readiness and GTM enablement for AI/ML-powered offerings
Launched internal AWS observability diagnostics platform, enabling proactive monitoring and reducing MTTR by 40%; resulted in $9M+ in net new revenue
Delivered mission-critical support for top enterprise clients across AI/ML and cloud-native workloads, improving satisfaction and adoption rates
Developed ML-driven automation for incident triage and health diagnostics, reducing manual escalation handling by 50% through proactive automation
Represented Voice of Customer in roadmap planning with AWS leadership, directly influencing feature prioritization and platform evolution
Drove strategic onboarding programs with $30M+ business impact, ensuring operational alignment across platform engineering and support

Assistant Consultant, IT Infrastructure Services

Tata Consultancy Services

Minneapolis, MN

05.2011 - 07.2019

Led infrastructure transformation initiatives for Fortune 500 clients, with a focus on cloud migration, availability, and operational scalability
Reduced physical data center footprint by 62% through cloud modernization and virtualization
Delivered zero-downtime retail deployments via proactive capacity planning and repeatable rollout frameworks
Created global delivery models to scale enterprise IT programs across multiple regions

Education

Bachelor of Technology (B.Tech) -

Rajasthan Technical University

India

01-2010

Skills

Platform Operations & Enablement: AI/ML service delivery, observability, automation, SLA mgmt, deployment readiness
Cross-Functional Leadership: Partner mgmt (Engineering, Product, Infra), Go-To-Market strategy, issue resolution
Customer Success & Onboarding: Enterprise onboarding, post-sales adoption, VOC advocacy, incident management

Strategic Ops Management: Program mgmt, KPI reporting, escalation handling, roadmap alignment
Technical Tooling: AWS, diagnostics systems, AI observability, ML pipeline monitoring

Accomplishments

Launched AWS observability service, generating $9M+ in new revenue
$30M+ revenue impact through strategic onboarding of enterprise cloud clients
40% efficiency gain via ML-powered automation and operational process redesign
Onboarded and mentored 100+ engineers globally, promoting a culture of ownership and innovation
Authored AWS blog on observability foundations, adopted by orgs to scale AI/ML monitoring
Delivered time-critical AI service deployments with high satisfaction and adoption outcomes

Certification

AWS Certified AI Practitioner – Valid through 2028
AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
ITIL Foundation Certified – Service Management
VMware Certified Professional (VCP) 6
Nutanix Certified Professional (NCP) 5.5

Timeline

Manager, Cloud Operations & Customer Enablement

Amazon

08.2019 - Current

Assistant Consultant, IT Infrastructure Services

Tata Consultancy Services

05.2011 - 07.2019

Bachelor of Technology (B.Tech) -

Rajasthan Technical University