Yasha Calvin
San Marcos,TX
Summary
Highly organized claims associate with a proven ability to handle a significant caseload. Meticulously analyzes claims, assessing liability and compensability to determine appropriate adjustments. Proactively supports senior team members by preparing documentation and contributing to the resolution of complex cases
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Associate
State Farm
Austin, Texas
10.2022 - 05.2023
- Facilitated the entire process of managing insurance claims till resolution.
- Evaluated and processed reimbursement requests.
- Maintained regular communication with policyholders and third parties to provide updates on claim progress.
- Maintained accurate records of subrogation demands for reference purposes.
- Assisted with the determination of intricate claims issues.
- Conducted analysis of claims data to identify trends and patterns.
- Provided assistance with claims processing and documentation.
- Assessed liability in single-incident accidents
Risk Teammate II
EBay Inc
Austin, TX
05.2021 - 06.2022
- Managed inbound calls to address inquiries from buyers and sellers about potential scams, fraudulent listings, or unauthorized account activities.
- Gathered relevant information and evidence to thoroughly investigate claims, assess authenticity, and determine suitable actions.
- Effectively handled account management tasks such as implementing restrictions or suspensions on accounts involved in questionable or harmful activities, eliminating fraudulent listings, and issuing timely warnings when required.
- Educated users: Offered guidance on avoiding fraud and scams, as well as effectively navigating eBay's policies for buyers and sellers.
- Successfully resolving conflicts by mediating between buyers and sellers, ensuring fairness.
- Engaged with eBay's trust and safety, customer service, and legal departments to maintain a secure marketplace.
Customer Service Associate
Progressive Insurance
Austin , TX
02.2018 - 04.2019
- Managed the processing of new insurance policy applications and renewals
- Issued necessary documentation for proof of insurance coverage.
- Provided exceptional customer service by promptly addressing questions about policy features and assisting with necessary modifications.
- Process payments and address billing inquiries.
Foreclosure Loan Specialist II
Wells Fargo Bank, N.A.
San Antonio, TX
09.2013 - 11.2015
- Ensured adherence to Wells Fargo policies, federal regulations, and investor guidelines while handling defaulted mortgage loans.
- Researched and analyzed loan files, identifying delinquent accounts and potential foreclosure candidates.
- Monitored and ensured compliance with foreclosure timeline deadlines for notices, filings, and legal actions.
- Effectively communicated with borrowers in default, providing loss mitigation options and seeking alternatives to foreclosure.
- Addressed inquiries related to the foreclosure process from borrowers, attorneys, and other stakeholders.
- Delivered concise and professional explanations regarding foreclosure procedures and timelines.
- Maintained courteous and professional demeanor during sensitive situations.
- Stayed updated on relevant laws, regulations, and foreclosure procedures.
- Ensured the accuracy of records through diligent data entry in Wells Fargo's foreclosure database.
- Contributed to the successful repossession of properties through active participation in foreclosure sales
- Analyzed foreclosure data to identify trends and potential areas for improvement.
- Collaborated with colleagues in other departments to contribute to a team environment.
Education
Associate of Applied Science - Information Technology
DeVry University
Downers Grove, IL02-2025
High School Diploma -
Will Rogers High School
Tulsa, OK06-2003
Skills
- Insurance knowledge
- Claims Processing
- Policy Interpretation
- Claims Investigation
- Decision-Making
- Documentation research
Technical Skills:
- Operating Systems: Windows, macOS (proficient), Linux (basic) *
- Software: Microsoft Office Suite, Google Workspace
- Hardware: Understanding of PC components, peripherals
- Networking: TCP/IP, LAN/WAN, Wi-Fi basics
- Data Management: File organization, backup strategies
Additional Skills:
- Information literacy
- Basic OS troubleshooting
- Strong research and analytical skills
Certification
- Property & Casualty License
- All Lines Adjuster License
Timeline
Bodily Injury Claims Associate
State Farm
10.2022 - 05.2023
Risk Teammate II
EBay Inc
05.2021 - 06.2022
Customer Service Associate
Progressive Insurance
02.2018 - 04.2019
Foreclosure Loan Specialist II
Wells Fargo Bank, N.A.
09.2013 - 11.2015
Associate of Applied Science - Information Technology
DeVry University
High School Diploma -
Will Rogers High School
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