Yasha Calvin
Kyle,TX
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
12
12
years of professional experience
Work History
Claims Associate
State Farm
10.2022 - 05.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures.
- Calculated adjustments, premiums and refunds.
- Determined appropriateness of payers to protect organization and minimize risk.
- Handled over 60 calls per day.
Risk Specialist
EBay Inc
05.2021 - 06.2022
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Instituted regular safety inspections and hazards management strategies to keep operations compliant.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Handled 80+ calls per day
Customer Service Representative
Progressive
02.2018 - 04.2019
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Handled 80+ calls per day
Foreclosure Specialist
Wells Fargo
09.2013 - 11.2015
- Administered property foreclosures, encompassing proper and timely assignation of cases to realtors.
- Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
- Prepared all notices of default as per terms of deed of trust on mortgage.
- Restructured loans to provide options for eligible candidates following foreclosure.
- Performed proper calculations and prepared payoff figures.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Handled over 90+ calls per day.
Escalation Manager
Chase Bank
09.2011 - 09.2012
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Trained customers on product usage for increased brand loyalty.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Escalated customer issues to management for appropriate action to be taken.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Handled 50+ calls per day.
Education
Bachelor of Arts - Digital Marketing
DeVry University
Austin, Tx 12-2026
Associate of Science - IT Network Security
DeVry University
Austin, TX10-2025
Skills
- Curriculum development
- Debate moderation
- Historical research methods
- Student-centered teaching
- Claims investigation
- Claims
- Policy interpretation
- Claims processing
Timeline
Claims Associate
State Farm
10.2022 - 05.2023
Risk Specialist
EBay Inc
05.2021 - 06.2022
Customer Service Representative
Progressive
02.2018 - 04.2019
Foreclosure Specialist
Wells Fargo
09.2013 - 11.2015
Escalation Manager
Chase Bank
09.2011 - 09.2012
Bachelor of Arts - Digital Marketing
DeVry University
Associate of Science - IT Network Security
DeVry University