YASHANA ALBA ORLANDO FLORIDA
Orlando,FL
Summary
Seeking to obtain a position where I can utilize my experience and skills in a professional environment. I have the ability to work well with others, hardworking, and demonstrate determination and persistence. Organized, independent worker with motivation to maintain customer satisfaction and have the ability to contribute to company success. Outgoing customer service skills, cashier familiar with cash and handling procedures. Trainer possesses strong communication, soft skills and time management skills. skills and certifications BLS/CPR Soft Skills Trainer Energetic and Enthusiastic Active Listening Skills Excellent Customer Service Time Management Able to Learn Quickly Exceptional Communications Skills Proficient in Cash Management Clinical experience Externship | pHARMACY tECHNICIAN | PHARMAMERICA September 2018 – November 2018 320 hours List job responsibilities.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Westgate Resorts
01.2015 - 01.2018
- Provided outstanding over –the-phone Customer service to each customer many calls involved sales of tickets from Disney,Funspot,,Universal Studios, and other major businesses on the Orlando area, build rapport with customers to upgrades existing packages including vacations insurance exceeded sales goals
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier /Retail / customer service
PUMA
01.2013 - 01.2015
- Provided outstanding customer service to each and every customer ,processing transactions refunds, Organization management of inventory items throughout entire store exceeded sales goals and Maximized every opportunity
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Cashier /Customer Service
BEBE STORES INC
01.2013 - 01.2015
- Provided outstanding customer service to each and every customer ,processing transactions refunds, Organization management of inventory items throughout entire store exceeded sales goals and Maximized every opportunity
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Pharmacy Technician
Olympia Pharmacy
11.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Education
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Skills
- Verified Wonderlic Competency in:
- Teamwork Skills
- Professionalism
- Interpersonal Skills
- Page 2
- Simon
- Patient Profile Setup
- Prescription Pricing
- Medication Documentation
- Dispensing Medications
- Cash Register Operation
- Prescription Filling and Labeling
- Prescription Refill Fulfillment
- Answering and Routing Calls
- Pharmaceutical Preparation
- Stocking Shelves
- IV Preparations
- Drug Inventory Management
- Troubleshooting Malfunctioning Equipment
- Pharmacy Management Software
- Medical Coding
- Dosage Calculation
- Manual and Automated Medication Dispensing
- Proper Labeling Procedures
- FDA Drug Safety Guidelines
- Pharmacy Operations
- Confidentiality and HIPAA
- Payment Processing
- Prescription Review
- Technician Assistance
- Product Markdowns
- Customer Identification Checks
- Resolving Complaints
- IV Supply Restocking
- Resolving Customer Issues
- Information Documentation
Timeline
Pharmacy Technician
Olympia Pharmacy
11.2019 - Current
Customer Service Agent
Westgate Resorts
01.2015 - 01.2018
Cashier /Retail / customer service
PUMA
01.2013 - 01.2015
Cashier /Customer Service
BEBE STORES INC
01.2013 - 01.2015
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