Summary
Overview
Work History
Education
Skills
Timeline
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Yashanti Dickey

Yashanti Dickey

Hillside,NJ

Summary

Dedicated professional with a robust background in customer engagement and service solutions. Possesses advanced skills in conflict resolution, communication, and problem-solving, which contribute to ensuring customer satisfaction and fostering loyalty. A proactive team collaborator, I adapt effectively to evolving needs while maintaining a consistent focus on achieving organizational objectives through efficient and empathetic service delivery. Recognized for reliability and a proactive mindset in meeting the goals of both customers and the organization.

Overview

8
8
years of professional experience

Work History

Flex Team Member/Customer Service Representative

Chick-fil-A
08.2020 - Current
  • Assisted in daily operations by stocking shelves and organizing inventory.
  • Supported team members during peak hours to ensure efficient service delivery.
  • Adapted quickly to various roles within the store to meet customer demands.
  • Maintained cleanliness and organization of work areas per safety standards.
  • Resolved customer complaints professionally, employing effective problem-solving skills and empathetic listening techniques.
  • Aided in achieving sales targets through diligent monitoring of performance metrics and proactive adjustments to selling strategies.

Non-profit Assistant

Homeless Outreach Ministry of Excellency
05.2017 - Current
  • Developed and maintained comprehensive filing systems, improving document retrieval and organization.
  • Implemented process improvements that reduced turnaround times for administrative tasks by optimizing resource allocation.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Childcare Provider

Jadyn Barnes
10.2019 - 03.2020
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Kept children safe and secure at all times.
  • Cleaned toys play equipment, dishes and other surfaces to keep facility sanitary.
  • Provided nurturing and appropriate environment for children ranging in age from infant to age three.
  • Accommodated last-minute schedule changes and followed parental guidelines when caring for children.

Intern

Jersey City Medical Center
06.2018 - 08.2018
  • Answered incoming calls and direct messages to the correct party.
  • Answered phones, faxes, and emails while upholding all patient confidentiality protocols and standards.
  • Kept office documents well-organized and quickly retrieved files for the team members.
  • Retrieved, prepared and scanned hard copy reports to electronic medical records.
  • Recorded correct resident identification data on medical records, wristbands and ID cards.
  • Assist until and patient activities with other departments to maintain correct flow of information and manage efficient scheduling of patient examinations and treatment.
  • Communicated with customers and other offices on a regular basis.
  • Organize and distribute the mail.

Education

BBA - Business Administration And Management

Berkeley College-Woodland Park
Jersey City, NJ
02-2026

Associate of Arts - Business Administration

Hudson County Community College
Jersey City, NJ
05-2023

High School Diploma -

The Full Will of God Christian Academy
Jersey City, NJ
06.2020

Skills

  • Customer service focus
  • Time management expertise
  • Goal-oriented mindset
  • Sales experience
  • Record keeping
  • Call center operations
  • Professional telephone demeanor
  • Complaint handling
  • Active listening
  • Customer service
  • Customer relations
  • Relationship building

Timeline

Flex Team Member/Customer Service Representative

Chick-fil-A
08.2020 - Current

Childcare Provider

Jadyn Barnes
10.2019 - 03.2020

Intern

Jersey City Medical Center
06.2018 - 08.2018

Non-profit Assistant

Homeless Outreach Ministry of Excellency
05.2017 - Current

BBA - Business Administration And Management

Berkeley College-Woodland Park

Associate of Arts - Business Administration

Hudson County Community College

High School Diploma -

The Full Will of God Christian Academy

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