Yasharia Culley
Mary Esther
Summary
Versatile customer service representative with a strong foundation in remote collaboration and client relations. Brings a unique blend of attention to detail and problem-solving skills, ensuring high levels of customer satisfaction across various service contexts. Proven ability to identify and implement innovative solutions to enhance service delivery.
Overview
7
7
years of professional experience
Work History
Home health
Home Instead
Fort Walton Beach
2026.01 - Current
- Monitored client health by taking vital signs and reporting changes to healthcare professionals.
- Developed innovative ideas and solutions that enhanced performance and outcomes in home health services.
- Identified and implemented creative solutions to exceed customer satisfaction.
- Resolved client issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
Server / Food Runner
Chili's
Fayetteville
2022.04 - 2025.10
- Managed multiple tables and customer requests, enhancing overall dining experience through efficient service.
- Ensured timely and accurate delivery of food and beverages, maintaining a high standard of service.
- Communicated dietary needs to kitchen staff, ensuring personalized service that met customer preferences.
Remote Customer Service
Academy Sports + Outdoors
Greensboro
2020.10 - 2021.12
- Resolved customer issues professionally, fostering high levels of satisfaction and nurturing positive relationships.
- Collaborated with team members to achieve operational goals and deadlines, enhancing overall efficiency and productivity.
- Ensured compliance with safety and quality control standards, reinforcing company policies and procedures.
Remote Customer Service Representative
RGIS
Hope Mills
2019.08 - 2019.11
- Executed inventory counts and organized stock records, improving data accuracy and reliability.
- Resolved discrepancies between physical and recorded inventory, ensuring alignment and operational efficiency.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently and professionally.
- Maintained accurate records of customer interactions and transactions.
Education
Some College Coursework Completed - Information Technology
North Carolina A&T State University
GreensboroHigh School Diploma -
South View High School
Hope MillsSkills
- Patient Care
- Patient Assessment
- Care Plan Development
- Customer Needs Assessment
- Patient Engagement
- Attention to Detail & Organization
- Time management
- Remote collaboration
- Conflict resolution
- Active listening
- Customer service
Timeline
Home health
Home Instead
2026.01 - Current
Server / Food Runner
Chili's
2022.04 - 2025.10
Remote Customer Service
Academy Sports + Outdoors
2020.10 - 2021.12
Remote Customer Service Representative
RGIS
2019.08 - 2019.11
Some College Coursework Completed - Information Technology
North Carolina A&T State University
High School Diploma -
South View High School