Yasheaka Jones
Augusta
Summary
Dynamic dental professional with extensive experience at Medical Associates Plus, excelling in patient education and infection control. Proven ability to enhance patient satisfaction through effective communication and appointment scheduling. Committed to fostering long-term relationships and improving dental outcomes, ensuring a safe and welcoming environment for all patients.
Overview
13
13
years of professional experience
Work History
Lead Dental Assistant/CSR
Medical Associates Plus
09.2021 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responsible for sending and following up with referrals and consults.
Dental Assistant
Medical Associates Plus
07.2019 - 09.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
Dr. Albert Rabin
12.2012 - 11.2018
- Prepared patient x-rays and images for dentist review.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
Education
Dental Assisting Program -
Augusta Technical College
Augusta, GA08-2012
Skills
- Appointment scheduling
- Patient charting
- Infection control proficiency
- Patient education and counseling
- Indirect patient care
Timeline
Lead Dental Assistant/CSR
Medical Associates Plus
09.2021 - Current
Dental Assistant
Medical Associates Plus
07.2019 - 09.2021
Dental Assistant
Dr. Albert Rabin
12.2012 - 11.2018
Dental Assisting Program -
Augusta Technical College
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