Yasheka Cook
Glenn,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Self- motivated Advisor brings proven leadership, organization and customer relations skills. Independently solves problems and knowledgeable in project management principles, business processes and customer service best practices.
Overview
13
13
years of professional experience
Work History
Sr. Titles Coordinator
CapitalOne Auto Finance
01.2018 - 06.2023
- Entered data, generated reports, and produced tracking documents. Managed over 60 accounts per day to maintain 90% accuracy EOM.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support day-to-day operations.
- Communicate with customers, dealerships, and DMV's to obtain required documents to processed lien placement transactions while mainting 98.5 QA.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Customer Service Representative
Capital One
01.2015 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally while actively listening to customers questions and concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times, atleast 15-20 calls per hour.
- Participated in team meetings and training sessions to stay informed about product updates, changes and polices and procedures.
Texas Works Advisor II
Health And Human Services Commission, HHSC
12.2012 - 01.2015
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to accurately determine eligibility for state benefits (Temporary Assistance for Families in Need along with Supplement Nutrition Assistance Program).
- Processed and certified documents for accuracy and compliance with government regulations.
Clerk III
Texas Dept Of Criminal Justice
01.2010 - 12.2012
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Attended Loss Prevention meeting to train personnel on security best practices, protocol an procedures.
Education
No Degree - Business Administration
Everest College
Dallas, TX05.2001
High School Diploma -
F. D. Roosevelt High School
Dallas, TX05.1999
Skills
- Database Management
- Contract Management
- Document Management
- Project Support
- Information Collection
- Consulting
Timeline
Sr. Titles Coordinator
CapitalOne Auto Finance
01.2018 - 06.2023
Customer Service Representative
Capital One
01.2015 - 01.2018
Texas Works Advisor II
Health And Human Services Commission, HHSC
12.2012 - 01.2015
Clerk III
Texas Dept Of Criminal Justice
01.2010 - 12.2012
No Degree - Business Administration
Everest College
High School Diploma -
F. D. Roosevelt High School
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