Yashenia Bryant
Atlanta,GA
Summary
Results-oriented professional with a passion for innovation and a proven track record of delivering successful products. Seeking an opportunity to leverage my skills and experience in product development, project management, and market analysis to drive growth and exceed company goals.
Overview
16
16
years of professional experience
Work History
Sr. Operations Business Analyst
The Home Depot Store Support Center
Atlanta , GA
2021.10 - Current
- Managed projects such as Sidekick & Overhead Imaging and served as primary liaison between stores and THD business partners to clarify goals and meet standards and deadlines.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Helped determine minimum viable product (MVP)
- Conduct business analysis and research to identify key metrics and opportunities for improvement
- Develop processes and procedures to ensure business solutions meet strategic goals
- Ensure business processes are running in accordance with Agile methodologies
- Consult with key stakeholders to determine business objectives and success factors
- Present findings and recommendations to stakeholders
- Document business requirements, functional requirements, and design specifications
- Work with IT partners to develop a solution that meets business requirements
- Continuously improve existing business processes and strive to develop new ones to improve efficiency
- Collaborated with cross-functional teams to define product requirements and roadmap objectives.
- Coordinated beta testing efforts with customers to ensure quality assurance before launch.
- Analyzed data from user testing and market research to identify areas of improvement for products.
- Monitored performance metrics to ensure that products were meeting customer needs effectively.
- Participated in brainstorming sessions with engineers and designers regarding potential solutions for complex problems.
- Led weekly meetings with cross-functional teams to discuss progress towards goals set out in the roadmap.
Operations Assistant Manager
The Home Depot
Atlanta , GA
2020.04 - 2021.10
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization in a 110M building with 14,000+ customers per day.
- Drive profitability through expense management, shrink mitigation, and overall operational efficiency in all areas of the store.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Collaborated with team leaders on quality audits.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Specialty Assistant Store Manager
The Home Depot Inc
Atlanta , GA
2016.10 - 2020.04
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Cultivated lucrative relationships with clients through active engagement, and resolution
Kitchen and Bath Supervisor
The Home Depot Inc
Atlanta , GA
2015.12 - 2016.10
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Led detailed, hands-on training sessions assisted by Vendors.
- Coordinated schedules with customers for appliance deliveries, and installations.
- Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
- Created working relationships with vendors to obtain best pricing and maintenance options.
Hardware Supervisor
The Home Depot
Atlanta , GA
2015.10 - 2016.10
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Maintained safe, organized store by keeping aisles free of merchandise and boxes.
- Trained and developed 10 employees through constructive feedback and focus on long-term career growth.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Displayed merchandise for upcoming sales in visually appealing way.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Appliance Sales Specialist
The Home Depot Inc
Atlanta , GA
2014.02 - 2015.10
- Searched store inventory system using Depot Direct to verify availability of requested products.
- Contacted buying customers soon after purchase to confirm satisfaction.
- Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
- Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases.
- Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
- Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate’s availability to next customer.
Electrical Sales Associate
The Home Depot Inc
Atlanta , GA
2011.02 - 2014.02
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Technical Support Analyst
Comcast
Alpharetta , GA
2008.05 - 2010.12
- Listen, handle and carefully attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Be able to identify customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance.
- Educate the customer’s support options and steps being taken to resolve the issue.
- Ensures to provide first call resolution with confidentiality to customers concern and properly set expectations while utilizing available resources.
- Managing, installing, uninstalling, application programs and software
- Experience with the following devices
- Personal computer (PC) or Apple Mac computer
- Smartphones, Digital Music Players, Tablets
- Music downloading and organizing
- Understanding of internet concepts and features
- Navigation to web addresses
- Internet security, secured connection - SSL
- Manage usernames and passwords for multiple sites
- Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner
- Email application functionality including
- Access and navigate, as well as full feature use of web based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)
- Ability to organize email, maintains folders, manages attachments and downloads. In addition to the basic qualifications
- Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e.: PC’s, Routers, Multiplexers, Bridges and Switches. Etc)
- Extensive understanding of PC components and functionality
- Advanced problem-solving skills and effectively communicate with customers and work groups
- Ability to multi-task and have organizational skills
- Ability to work under pressure in a positive culture
- Experience/technical support (troubleshooting voice, VoIP, data.
Education
Bachelor of Science - Management And Leadership
Capella University
Minneapolis, MN12.2025
Yellow Belt Lean | Six Sigma -
Georgia Institute of Technology
Atlanta, GA2022-08
High School Diploma -
North Atlanta High School
Atlanta, GA05.2007
Skills
- Product Documentation
- KPI Tracking
- Product Training
- Data-Driven Decision-Making
- Task Delegation
- Business Analysis
- User Acceptance Testing
- Design Thinking
- Strategic Planning and Alignment
- Relationship Building
- Excellent Communication
- Team Collaboration
- Continuous Improvement
- Adaptability
Timeline
Sr. Operations Business Analyst
The Home Depot Store Support Center
2021.10 - Current
Operations Assistant Manager
The Home Depot
2020.04 - 2021.10
Specialty Assistant Store Manager
The Home Depot Inc
2016.10 - 2020.04
Kitchen and Bath Supervisor
The Home Depot Inc
2015.12 - 2016.10
Hardware Supervisor
The Home Depot
2015.10 - 2016.10
Appliance Sales Specialist
The Home Depot Inc
2014.02 - 2015.10
Electrical Sales Associate
The Home Depot Inc
2011.02 - 2014.02
Technical Support Analyst
Comcast
2008.05 - 2010.12
Bachelor of Science - Management And Leadership
Capella University
Yellow Belt Lean | Six Sigma -
Georgia Institute of Technology
High School Diploma -
North Atlanta High School
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