Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Yashia Goss

Roanoke,AL

Summary

  • I love to learn different things that brings more knowledge teaching me to understand the concept or reasoning of the importance. I am a team player who don't mind getting in the trenches for the team to guarantee a win for all. I will be the one who pays attention to the details developing structure keeping things organized and a priority to ensure all aspects are met & up to satisfaction

Overview

10
10
years of professional experience

Work History

Dietary Aide Leader

Felders Services
11.2021 - Current
  • Maintained accurate records of patient preferences, updating them as needed to provide consistent service.
  • Efficiently managed inventory levels, reducing costs while maintaining adequate supplies for daily operations.
  • Optimized budget allocation by negotiating contracts with vendors, securing cost-effective pricing for food and supplies.
  • Coordinated special events such as holiday meals or themed dinners, creating enjoyable experiences for patients while adhering to their dietary needs.
  • Facilitated communication between the dining services department and other healthcare professionals to guarantee seamless coordination of patient care.

Quality Control Inspector

JAC Products Inc.
03.2018 - 10.2021
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Customer Service Representative Agent

InterCall
05.2014 - 02.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Diploma - Education

Handley High School
Roanoke, AL
05.2000

Skills

  • Nutrition Assessment
  • Food Safety Regulations
  • Sanitation protocols
  • Nutritional knowledge
  • Meal Planning
  • Dietary Restrictions
  • Menu development
  • Special Diets Management
  • Time Management
  • Cleaning and sanitizing
  • Customer service skills
  • Customer service understanding
  • Customer service standards
  • Inbound Customer Service
  • Customer service support
  • Effective customer service
  • Customer service focus
  • Attentive Customer Service
  • Strong customer service
  • Proficient Customer Service
  • Professional Customer Service

Additional Information

I like to make people laugh making a calm, relaxed and joyful work environment. I believe we all work better when it is peaceful & less tension allowing us to have a comfortable yet natural work flow.

Timeline

Dietary Aide Leader

Felders Services
11.2021 - Current

Quality Control Inspector

JAC Products Inc.
03.2018 - 10.2021

Customer Service Representative Agent

InterCall
05.2014 - 02.2018

Diploma - Education

Handley High School

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Yashia Goss