Yashica Chalmers

Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk. Answered incoming phone calls and addressed questions from customers. Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. Collected room deposits, fees, and payments. Addressed any discrepancies in financial records swiftly to maintain accurate accounting practices within the hotel. Conducted thorough reviews of daily transactions, ensuring accuracy in all financial records for the hotel. Streamlined night audit operations for improved efficiency and accuracy in financial reporting.

Screened candidates based on job descriptions and specific requirements, employing both direct and indirect sourcing methods to develop a strong candidate network. Utilized ICIMS to align candidates' experience with client needs for effective job placements. Proficient in managing and analyzing data from diverse sources including Excel, Tableau, and Google Analytics, adeptly synthesizing quantitative information. Skilled in interacting effectively with colleagues and clients. Demonstrated ability to produce concise summary documents for senior management to support audit and compliance reporting on a monthly and quarterly basis. Conducted thorough verification of past employment references for prospective candidates and maintained detailed documentation of all employee and client interactions. Successfully addressed any outstanding issues to ensure smooth operations.

Managed a 100-plus volume of calls daily, maintaining composure under pressure while providing exceptional service. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Correcting registration errors via AuditLogix. Reduced call resolution time through efficient problem-solving and communication skills.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Maintained strict confidentiality when handling sensitive client information in accordance with company policies. Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally. Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Assisted students with financial aid applications, maximizing scholarship opportunities and minimizing student debt burdens. Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency. Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects. Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes. Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.

Streamlined fulfillment of job orders while sourcing candidates for temporary-to-permanent and direct hire roles across various locations. Cultivated a robust pool of qualified candidates, evaluating their aptitude through testing and conducting a minimum of 25 interviews weekly. Leveraged multiple platforms to advertise job openings and managed the entire recruitment lifecycle, adhering to standard operating procedures (SOP). Utilized Kronos HR Solution software for candidate management, hiring, tracking hours worked, and payroll processing. Maintained regular communication with clients to gauge hiring requirements and facilitated the onboarding and termination processes, including conducting employment verifications, background checks, and drug screenings. Conducted comprehensive new hire orientations and provided training on operational procedures and policy updates to both new and existing employees. Managed employee timekeeping through Time Clock Plus Management and handled payroll processing, including printing, issuing, and delivering weekly payroll checks. Proficient in receiving and analyzing data from various sources such as Access, SQL, and Excel, synthesizing quantitative information, and effectively communicating with colleagues and clients. Demonstrated ability to generate concise summary documents for senior management for monthly and quarterly audit and compliance reporting.

Delivered outstanding support during peak periods or staff shortages to maintain seamless operations. Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk. Answered incoming phone calls and addressed questions from customers. Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. Collected room deposits, fees, and payments. Addressed any discrepancies in financial records swiftly to maintain accurate accounting practices within the hotel. Conducted thorough reviews of daily transactions, ensuring accuracy in all financial records for the hotel. Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information. Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Greeted clients, showed apartments, and prepared leases. Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs. Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes. Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently. Conducted thorough market research to stay informed of current trends and competitor offerings. Verified tenant incomes and other information before accepting lease applications. Responded to requests and scheduled appointments for property showings.

Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction. Maintained strict confidentiality of bank records and client information. Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process. Submitted loan applications to underwriter for verification and recommendations. Examined customer loan applications for loan approvals and denials. Developed strong relationships with customers through high levels of customer service. Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients. Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Answered incoming phone calls and addressed questions from customers and healthcare providers. Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction. Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.

Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Answered incoming phone calls and addressed questions from customers and healthcare providers. Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction. Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.