Yashica Duprey-Augustono
Syracuse,NY
Summary
I consider myself to be a hard working, driven individual. I'm Passionate about my work. I'm not afraid to face a challenge . I would describe myself as an open honest person who doesn't believe in misleading others and tries to be fair in everything I do.
Overview
13
13
years of professional experience
Work History
Credit Specialist
Raymour & Flanigan
Liverpool, NY
02.2024 - 05.2024
- Reviewed credit applications to assess credit worthiness of potential customers.
- Processed requests for changes in terms or conditions of existing lines of credit.
- Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
Teacher's Assistant
Syracuse City School District
Syracuse, NY
09.2022 - 01.2024
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Coordinated daily tasks between teachers and other staff members.
Housing Program Specialist
PCG
Syracuse, NY
12.2021 - 07.2022
- Conducted outreach activities to inform the public about available housing programs.
- Reviewed contracts and agreements related to housing programs.
- Collaborated with community organizations to develop strategies that increase access to affordable housing resources.
Head Cashier
The Home Depot Inc
Syracuse, NY
04.2019 - 06.2021
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
Bilingual Customer Service Representative
Medical Answering Services LLC.
Syracuse, NY
06.2011 - 10.2017
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
Education
High School Diploma -
Adlai E. Stevenson
The Bronx, NY08-1999
Skills
- Bilingual (Spanish)
- Multi-tasking
- Organized
- Communication
- Problem Solving
- Critical Thinking
- Interpersonal Skills
- Active Listening
- Adaptability
- Teamwork
- Conflict Resolution
Timeline
Credit Specialist
Raymour & Flanigan
02.2024 - 05.2024
Teacher's Assistant
Syracuse City School District
09.2022 - 01.2024
Housing Program Specialist
PCG
12.2021 - 07.2022
Head Cashier
The Home Depot Inc
04.2019 - 06.2021
Bilingual Customer Service Representative
Medical Answering Services LLC.
06.2011 - 10.2017
High School Diploma -
Adlai E. Stevenson
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