Summary
Overview
Work History
Education
Skills
Timeline
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Yashica Hutching Bowser

Houston,TX

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. I have over 19 years’ experience in providing monthly reports to upper management, lockbox administration, cash management, account research, resolution and cash application and a total of 28 years’ experience in data entry.

Overview

21
21
years of professional experience

Work History

Client Support Specialist

Houston Window Experts
Houston, TX
07.2024 - Current
  • Rapidly respond to customer inquiries and requests to ensure the highest level of communication
  • Tracked projects from initial contact to completion while providing updates to clients
  • Performed clerical duties such as filing and data entry
  • Answered high volume phone calls and set up appointments for Product Specialists
  • Assisted the Product Specialist with client’s questions and concerns.

Accounting Coordinator Lead

Waste Management
Houston, TX
06.2011 - 06.2023
  • Served as a contact for various business units to ensure proper payment instructions
  • Maintained the daily reconciliation of unidentified cash, liability accounts and customer refunds
  • Prepared all necessary spreadsheets for research items eligible for escheatment
  • Used tracking tool (REMEDY) to note any work in progress
  • Utilized imaging system to view check detail and AS400 queries to post customer payments
  • Utilized PeopleSoft for all processing and researching of refunds through the creation of control groups
  • Delegated batch assignments to team for completion
  • Improved month-end and year-end processes by effectively quality controlling accounting processes and report data.

Special Actions Team Clerk

Waste Management
Houston, TX
04.2010 - 06.2023
  • Entered invoices and calculated and submitted vendor checks for processing
  • Created and maintained spreadsheets for tracking various metrics
  • Daily Reconciliation for all in house accounts (refunds, intercompanies, debits, credits, bank errors and adjustments).

Cash Application Clerk

Waste Management
Houston, TX
01.2004 - 04.2010
  • Maintained and distributed weekly unidentified reports to the team
  • Processed refunds to customer for over payments and payments made in error
  • Achieved sending out daily error reports for the team for reconciliation
  • Processed customer payments with the use of remote lockbox and applied them to their corresponding accounts.

Education

Texas Southern University
Houston, TX

Skills

  • Bank Reconciliation
  • Accounts Receivable
  • General ledger maintenance
  • Year-end closing
  • Payment Processing
  • Account Reconciliation
  • Microsoft Office
  • Research
  • Customer Service
  • Google Suite
  • Strong Work Ethic
  • Client Relationship Building
  • Client service excellence
  • Time management abilities
  • Computer Skills
  • Data Entry
  • Professional phone voice
  • Problem-solving abilities

Timeline

Client Support Specialist

Houston Window Experts
07.2024 - Current

Accounting Coordinator Lead

Waste Management
06.2011 - 06.2023

Special Actions Team Clerk

Waste Management
04.2010 - 06.2023

Cash Application Clerk

Waste Management
01.2004 - 04.2010

Texas Southern University

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Yashica Hutching Bowser