Summary
Overview
Work History
Skills
Education And Licensure
Timeline
Generic

YaShica LaVette

Cartersville,GA

Summary

  • Developed and maintained excellent customer relations and rapport
  • Diplomatically resolved customer complaints on an as-needed basis
  • Ability to work in a fast-paced atmosphere
  • Using internet publications database, researched over 2000 press items for distribution
  • Ability to follow instructions well and make decisions with no supervision
  • Maintained all record-keeping procedures and streamlined procedures
  • Proficient in MS Excel, Access, Publisher, PowerPoint
  • Knowledge of ServSafe and State rules concerning food, non foods and sanitary conditions

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

23
23
years of professional experience

Work History

Assistant General Manager

Five Guys
02.2022 - Current
  • Handled cash accurately and prepared deposits daily.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Prep Cook

Pollo Tropical
06.2017 - 03.2018
  • Prep all vegetables, sauces, chicken and pork as needed for the day
  • Stock the line and sauce bar for the day and continue to monitor all day
  • Prep and cook for catering orders, then deliver them on time and accurately
  • Make all customers feel like family!!!!!! Take orders and prepare meals for to-go orders
  • Take care of any problems with food ordered in a timely and caring manner
  • Clear away all trash and clean while working
  • Special projects as assigned
  • Fill out temperature logs accurately
  • Report all issues(customer service, product replacement, and low inventory) to manager on duty
  • Organize and stock replacement inventory(first in, first out)
  • Answers any question regarding food and ingredients accurately.

Shift Manager

Wendy’s
05.2007 - 06.2017
  • Oversaw activities directly related to making products and providing services
  • Directed and coordinated activities of the businesses for various shifts
  • Reviewed financial statements, sales and activity reports, and other performance data
  • Measured productivity and goal achievements to determine cost reduction and program improvement
  • Managed staff, prepared work schedules and assigned specific duties.

Secretary (Office Automation)

Department of the Interior, Bureau of Reclamation, Office of Public Affairs
09.2002 - 10.2005
  • Greeted persons entering establishment and directed them to specific destinations
  • Transmitted information or documents to customers
  • Researched 2000+ press items for distribution to public affairs specialist
  • Processed and prepare memos, correspondence, travel vouchers, or other documents.

Secretary

Transportation Communications International Union (TCU)
01.2001 - 01.2002
  • Performed administrative support tasks, such as proofreading, transcribing handwritten information
  • Receive payment and record receipts for services
  • Heard and resolved complaints from customers or the public
  • Filed and maintained records.

Skills

  • Microsoft Office Specialist
  • Telecommunications Skills
  • Travel Planning
  • Prep Cook
  • Office Procedures
  • Timekeeper
  • Data Entry
  • Customer Service
  • Financial Records
  • Staff Management
  • Inventory Control
  • Operations Management
  • Team leadership expertise
  • Employee Relations
  • Food safety and sanitation
  • Employee Scheduling
  • Customer Relationship Management (CRM)
  • Human Resources
  • Sales Techniques
  • Vendor Relationship Management
  • Customer Retention
  • Workflow Coordination
  • Teamwork and Collaboration
  • Staff hiring
  • Effective leader
  • Customer Service Management
  • Staff training/development
  • Employee Motivation
  • Hiring and Onboarding
  • Schedule Management
  • Team Leadership
  • Inventory Management
  • Customer Relations
  • Inventory Tracking and Management
  • Payroll Administration and Timekeeping
  • Relationship Building
  • Management Team Building
  • Quality Assurance
  • Administrative Management
  • Delegating Work
  • Staff Scheduling
  • Policy Development and Enforcement
  • P&L Management
  • Performance Evaluation and Monitoring
  • Direct Sales
  • Goal Setting
  • Business Growth Initiatives
  • Delegation
  • Desktops, Laptops, and Mobile Devices

Education And Licensure

  • Transportation Communications International Union (TCU) Advanced Training Program, 2002
  • Potomac Job Corps, Washington, DC, 2002
  • Business Technology Program, Receptionist, Word Processor, Microsoft User Specialist, 2002
  • Old Dominion Job Corps, Lynchburg, VA

Timeline

Assistant General Manager

Five Guys
02.2022 - Current

Prep Cook

Pollo Tropical
06.2017 - 03.2018

Shift Manager

Wendy’s
05.2007 - 06.2017

Secretary (Office Automation)

Department of the Interior, Bureau of Reclamation, Office of Public Affairs
09.2002 - 10.2005

Secretary

Transportation Communications International Union (TCU)
01.2001 - 01.2002

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YaShica LaVette