Yashica Thompson
Theodore,Alabama
Summary
Productive Assistant Director with many years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding, and training staff, and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.
Overview
12
12
years of professional experience
Work History
Assistant Director
Angela Davis Christian Academy
Prichard, AL
10.2019 - Current
- Developed and managed a team of 24 employees to ensure efficient organizational operations.
- Ensure the facility is kept clean and safe for the welfare of the students.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Led weekly meetings with department heads to review progress toward project milestones.
Deli, Bakery Department Manager
Walmart
Mobile, AL
01.2018 - 10.2019
- Monitored inventory levels of ingredients, equipment, and supplies to maintain adequate stock while minimizing waste.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
- Maintained accurate records of sales data and financial transactions for the department.
- Enforced health code regulations regarding food storage and preparation.
- Monitored quality control standards for all baked goods produced by the department.
- Planned promotional activities such as discounts or special offers to attract customers.
Customer Service Manager
Walmart
Mobile, AL
08.2012 - 01.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated and authenticated returns, exchanges and voids.
Education
Bachelor of Science - Elementary Education with a Christian emphasis
Grand Canyon University
Phoenix, AZSkills
- Strategic Planning
- Business Administration
Timeline
Assistant Director
Angela Davis Christian Academy
10.2019 - Current
Deli, Bakery Department Manager
Walmart
01.2018 - 10.2019
Customer Service Manager
Walmart
08.2012 - 01.2019
Bachelor of Science - Elementary Education with a Christian emphasis
Grand Canyon University
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