Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Work Availability
Affiliations
Work Preference
Software
Quote
Timeline
Hi, I’m

Yashiema Gilford

Blythewood,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
years of professional experience
1
Language

Work History

McEntire Joint National Guard Base

Quality Assurance Manager
01.2018 - Current

Job overview

  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across organization
  • Facilitated communication between 10+ departments regarding quality concerns, fostering collaboration towards shared goals
  • Performed root cause analysis to identify and resolve quality issues and defects
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time
  • Established robust quality documentation systems that ensured traceability throughout entire production lifecycle
  • Assist with development and refinement of procedures, trackers, task lists, standard operating procedures
  • Conducted risk assessments to identify and mitigate potential quality issues
  • Recorded, analyzed, and distributed statistical information
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

Department Of Defense Air Force

Project Manager- Reservist
01.2013 - Current

Job overview

  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs
  • Established effective communication among team members for enhanced collaboration and successful project completion
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution
  • Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of projects.
  • Planned, designed, and scheduled phases for large projects.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.

Lexington Medical Center

Supply Chain Analyst
06.2015 - 01.2018

Job overview

  • Optimized supply chain processes by implementing data-driven analysis and forecasting methods
  • Reduced inventory holding costs through effective demand planning and supplier management strategies
  • Collaborated with cross-functional teams to develop and execute end-to-end supply chain strategies that supported business objectives
  • Managed vendor relationships, negotiating contracts for better pricing and terms while maintaining high-quality standards
  • Participated in supplier audits to evaluate performance against established criteria, driving improvement actions as needed based on findings
  • Developed and delivered training materials for supply chain team members, enhancing their skills and knowledge of best practices
  • Reported on supply chain KPIs to verify compliance with established standards.
  • Improved cycle count discrepancy rates 90 % through process improvements and maintaining high levels of data integrity.

Education

Western Governors University
Salt Lake City, UT

Bachelor of Science
05.2025

University Overview

Skills

  • Attention to Detail
  • Project Management
  • Regulatory Compliance
  • Knowledge of quality systems
  • Internal Audit
  • Microsoft Office expert
  • Data Analysis
  • Quality assurance background
  • Documentation Review
  • Continuous Improvement
  • Trend Analysis
  • Risk Analysis and Mitigation

Websites

Accomplishments

Accomplishments
  • Supervised team of 15 staff members.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
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Affiliations

Affiliations
  • United Staes Air Force

Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Work-life balanceWork from home option401k matchCompany CultureCareer advancementPaid sick leavePaid time offFlexible work hours

Software

Microsoft Office

Quote

The supernatural is the natural not yet explained.
Elbert Hubbard

Timeline

Quality Assurance Manager
McEntire Joint National Guard Base
01.2018 - Current
Supply Chain Analyst
Lexington Medical Center
06.2015 - 01.2018
Project Manager- Reservist
Department Of Defense Air Force
01.2013 - Current
Western Governors University
Bachelor of Science

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Yashiema Gilford