Yashika Houston
Jonesboro,United States
Summary
Motivated professional with expertise in payment processing and invoice management. Demonstrates strong teamwork skills and a comprehensive understanding of accounting standards and procedures. Proven ability to enhance financial operations and ensure compliance with industry regulations.
Overview
19
19
years of professional experience
Work History
Order Processing Invoicing Clerk
GXO Logistics
Fairburn, Georgia
03.2021 - 12.2024
- Verified and corrected billing data, independently resolving errors.
- Prepared itemized statements and invoices showing amounts due and services rendered.
- Resolved accounting records and customer issues with thorough analyses of available data.
- Reviewed billing data to verify accuracy and resolve discrepancies.
- Collaborated with warehouse teams to ensure timely shipment of products.
Service Delivery Consultant
Chime Solutions
Morrow, Georgia
01.2018 - 03.2021
- Streamlined service delivery processes to enhance customer support quality.
- Analyzed customer feedback and survey data to assess client needs accurately.
- Reviewed client documentation, translating requirements into actionable solutions.
- Implemented process improvements, achieving a 20% increase in efficiency.
- Provided exceptional customer support through phone and email communications.
Transaction Processing Specialist
Conduent
Stockbridge, Georgia
08.2016 - 12.2018
- Reviewed and verified transaction documents for compliance and accuracy.
- Processed cash transactions while accurately tracking incoming proceeds.
- Ensured data accuracy through regular cross-referencing and validation of system information.
- Maintained comprehensive records to support operational integrity.
Senior Customer Care
Xerox
Hamilton, New Jersey
01.2013 - 08.2016
- Handled high volume of daily calls while achieving excellent customer satisfaction rates.
- Utilized active listening skills to confirm and clarify information for comprehensive support.
- Documented all call details in accordance with standard operating procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Trained and mentored new hires in customer service excellence and CRM software usage.
Accounting Clerk
London Harness & Cable Co
Trenton, New Jersey
07.2005 - 12.2013
- Reconciled expenses daily, checking data against paperwork, and reporting discrepancies.
- Produced timely, detailed sales reports on a weekly and monthly basis.
- Contributed to office efficiency during downtime by routing mail, processing deliveries, and restocking supplies.
- Reconciled accounts against statements, supporting accurate balances and histories.
- Helped obtain payments from customers with timely invoicing and follow-up on past-due accounts.
Education
High School -
Trenton Central High School
Trenton, New JerseySkills
- Invoice preparation
- Customer records management
- Service delivery management
- Data verification
- Billing accuracy
- Order processing
- Delivery tracking and logistics
- Cycle counting and inventory control
- Multitasking ability
- Software navigation
- Effective communication
- Attention to detail
- Data entry proficiency
Timeline
Order Processing Invoicing Clerk
GXO Logistics
03.2021 - 12.2024
Service Delivery Consultant
Chime Solutions
01.2018 - 03.2021
Transaction Processing Specialist
Conduent
08.2016 - 12.2018
Senior Customer Care
Xerox
01.2013 - 08.2016
Accounting Clerk
London Harness & Cable Co
07.2005 - 12.2013
High School -
Trenton Central High School
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