Yashika Mayers
Cambridge,MA
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Assist with diverse individuals with daily living activities, Strengths include effective communication, problem-solving abilities, and a strong sense of empathy. Significant impact made in previous roles by enhancing patient comfort, dignity, and quality of life through dedicated service and personalized care.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills every day.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Personal Care Assistant
Kathy Bowen
Cambridge, Massachusetts
08.2024 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Developed individualized care plans based on client preferences and needs.
- Provided ongoing compassionate patient care for each client.
- Administered medications following prescribed schedules and guidelines.
- Maintained accurate records of client progress and health status.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Communicated effectively with family members regarding client care updates.
- Provided emotional support to clients, fostering a comforting environment.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Coordinated transportation for clients to medical appointments and social events.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Arranged and made beds in client rooms to ensure comfort and cleanliness, swept floors, and sanitized surfaces to support activities of daily living.
Pharmacy Technician Trainee/Front End Cashier
CVS Pharmacy
Cambridge, Massachusetts
05.2020 - 09.2024
- Dispensed medications accurately to ensure patient safety and compliance.
- Assisted pharmacists with prescription preparation and verification processes.
- Restocked shelves to support efficient customer service and easy access to products. Maintained maintained optimal organization of inventory.
- Educated patients on medication use, side effects, and storage requirements effectively.
- Provided excellent customer service, addressing inquiries and resolving concerns promptly.
- Managed inventory levels through regular assessments to ensure product availability and organized restocking of shelves.
- Maintained cleanliness of workspace to support efficient operations and safety standards. Organized the organization within the pharmacy workspace for efficiency.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Processed prescription orders using CVS pharmacy management software.
- Collaborated with team members to ensure efficient pharmacy operations.
- Managed customer inquiries and resolved issues in a timely manner.
- Adhered to safety and sanitation protocols during medication handling.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Handled cash and card payments to ensure smooth transactions, including processing payments and issuing receipts. such as accepting payments and issuing receipts.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Filled daily medication orders and entered prescription data into the system.
- Removed expired or damaged drug products and resolved discrepancies in counts.
- Called insurance companies to verify patient benefits.
- Verified insurance coverage for medications.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Assisted head pharmacist with filling a large number of prescriptions per day.
- Handled cash, credit, and check payments accurately and securely.
- Followed company policies for returns, exchanges, and refunds diligently.
- Collaborated with team members to ensure smooth daily operations.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted with various tasks as directed by management as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for the rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Coordinated waste management to ensure organized and sanitary work areas. and sanitation procedures to keep aisles and register area organized.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore a mask or face shield.
Medical Assistant/ Freelance Marketing
Barron Chiropractic & Rehabilitation, P.C.
Malden, Massachusetts
09.2009 - 09.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Perform vital signs, pulse, temperature, and blood pressure.
- Escort patients to the exam room and prepare the patient for the physicians.
- Supported patients in performing their rehabilitative exercises.
- Assisted patients with intake forms and medical history documentation.
- Scheduled appointments and managed patient flow efficiently.
- Measured vital signs and took medical histories to prepare patients for examination.
- Confirmed insurance coverage by calling providers, ensuring patients received necessary treatment.
- Explain insurance accepted and their policies for treatment.
- Provide client presentation and explicate procedures for expressed pain.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms and ensured equipment cleanliness for patient care.
- Prepared treatment rooms and ensured cleanliness and organization.
- Administered ultrasound therapy and ensured patients were correctly placed on traction machines.
- Administered therapeutic modalities under the direction of the chiropractor.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Established new patients through outreach, business cards, and brochures.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Coordinated marketing campaigns across multiple channels to enhance brand visibility.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Delivered administrative support services to improve marketing efforts.
- Organized and executed promotional events to strengthen community engagement and outreach.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Medical Assistant/Secretary and Phlebotomist
Mount Auburn Hospital
Cambridge, MA
12.2010 - 10.2019
- Phlebotomy for adult and children age range from new born and up.
- Gave multiple vaccinations: Flu, HPV, HEP A, HEP B, MMR, Varicella, Zostervax, Menatra, Menigicocial, Prevnar 13, Pneumococcal 23, depo Provera, TB/PPD, TDAP, TD, B12 and Vivitrol only for 1 patient with drug addiction for 2 years I gave the shot every 3 months.
- Administered stool culture test to patients to diagnose gastrointestinal issues. and explained and processed certain stool kits when returned.
- Completed MBTA PT -1 forms, DOT forms, FMLA forms, utility letters, and work letters for physician signature to support patient documentation.
- Performed ear irrigation for patients with impacted ear wax.
- Performed finger stick tests to obtain blood samples for diabetes glucose monitoring. or for Coumadin INR.
- Administered EKG procedures to evaluate patients' cardiac health and monitor heart activity., Flu swab testing, rapid strep swab testing, Pregnancy test testing and Urine sample testing for Urinary tract infection.
- Prepared patient charts the day before by ordering necessary tests.
- Prepared patient charts the day before by ordering necessary tests.
- Calling insurance companies to get a prior authorization for both prescriptions and images such as CT, MRI, Bone density scan, PET scan and ultrasounds.
- Coordinated procurement of free medication samples from major drug companies for eligible patients without insurance coverage to ensure access to necessary treatments.
- Maintained and updated various patient lists to ensure efficient tracking and management.
- Colonoscopy list and alerts were made through ECW computer system, to alert me when I need to schedule the patient for an annual colonoscopy screening.
- Mammogram Screenings alerts were also made through ECW computer system to alert me when patients needed to schedule for annual mammogram screening or follow test.
- Narcotic patients list for the doctor I worked under was created to make refill script distribution easier to track and follow. The list contained Persons name, DOB/age, diagnoses, Medication give, frequency, quantity and refills if needed or allowed. If the provider I worked with had upcoming vacation time, I would go through the list of meds and order and print script only for patients due for meds within the MD’s absent time. The provider would then sign the needed script and the scripts were locked away at my desk until patient call for their refills.
- Created and maintained a narcotic patient tracking list to streamline refill script distribution. Reviewed patient medications prior to provider absences, prepared scripts for timely signing, and secured them until patient refill requests.
Image Acquisition Specialist (Temporary Position)
Joslin Diabetes Center
Boston, MA
01.2010 - 04.2010
- Performed digital retinal imaging and delivered precise retinal evaluations to support accurate diagnosis.
- Conducted evaluations to identify diabetic retinopathy and other health issues.
- Notified physicians of patient’s status via telephone and email while triaging patients.
- Communicated patient status to physicians via telephone and email while effectively triaging patients.
- Coordinated daily appointment schedules and provided instructions to patients regarding upcoming visits.
Education
180-Hour Medical Assistant Externship - Medical Assistant/ Billing And Coding
Barron Chiropractic & Rehabilitation, P.C.
Malden, MA 07.2009 - 09.2009
Medical Assistant Certificate - Medical Assistant/ Phlebotomy
Lincoln Technical Institute
Somerville, MA 07.2008 - 09.2009
GED
Somerville, MACulinary Art
Grafton Job Corp
Grafton, MA 01.2004 - 01.2005
Skills
- Client assessment
- Medication administration
- Care plan development
- Vital signs monitoring
Timeline
Personal Care Assistant
Kathy Bowen
08.2024 - Current
Pharmacy Technician Trainee/Front End Cashier
CVS Pharmacy
05.2020 - 09.2024
Medical Assistant/Secretary and Phlebotomist
Mount Auburn Hospital
12.2010 - 10.2019
Image Acquisition Specialist (Temporary Position)
Joslin Diabetes Center
01.2010 - 04.2010
Medical Assistant/ Freelance Marketing
Barron Chiropractic & Rehabilitation, P.C.
09.2009 - 09.2020
180-Hour Medical Assistant Externship - Medical Assistant/ Billing And Coding
Barron Chiropractic & Rehabilitation, P.C.
07.2009 - 09.2009
Medical Assistant Certificate - Medical Assistant/ Phlebotomy
Lincoln Technical Institute
07.2008 - 09.2009
Culinary Art
Grafton Job Corp
01.2004 - 01.2005
GED