Yashira Flores-Rodriguez
Detroit
Summary
Driven professional with a track record of enhancing operational efficiency and client satisfaction at Luis Hernandez. Skilled in bilingual communication and forklift operation, demonstrated by streamlining salon processes and improving warehouse organization. Achieved significant project time reductions by fostering teamwork and leveraging detail-oriented precision in barbering, painting roles and warehouse skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
KLS Martin
08.2023 - 09.2024
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
Ovation By Lending Tree
06.2020 - 10.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Bilingual Customer Service Representative
Internal Revenue Service, IRS
11.2014 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
High School Diploma -
Fleming Island High
Jacksonville, FL05-2014
Skills
- Bilingual or Multilingual
- Training and mentoring
- Attention to Detail
- Strong Work Ethic
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
KLS Martin
08.2023 - 09.2024
Customer Service Representative
Ovation By Lending Tree
06.2020 - 10.2021
Bilingual Customer Service Representative
Internal Revenue Service, IRS
11.2014 - 02.2019
High School Diploma -
Fleming Island High
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