Yashira King
Baytown,TX
Summary
To secure a challenging career opportunity to fully utilize and enhance training and skills, while making a significant contribution to the success of the company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Revenue Agent Trainee
Virgin Islands Bureau of Internal Revenue
05.2021 - 08.2023
- Increased revenue collection by diligently reviewing tax returns and identifying discrepancies.
- Improved taxpayer compliance through conducting thorough audits and providing clear guidance on corrective actions.
- Provided exceptional customer service, promptly addressing taxpayer inquiries and resolving concerns related to their accounts.
- Managed 50 cases simultaneously, prioritizing tasks effectively to meet deadlines without compromising the accuracy or quality of work.
- Conducted in-depth research on applicable laws and regulations to support accurate tax determinations and recommendations.
- Demonstrated exceptional attention to detail in reviewing financial records, ensuring accurate determination of taxable income and liabilities for assigned cases.
Paraoptometric Technician/ Medical Scribe
Vision Center
02.2015 - 05.2021
- Improved patient care by assisting with comprehensive eye examinations and performing pre-testing procedures.
- Enhanced practice efficiency by maintaining accurate patient records, scheduling appointments, and managing insurance claims.
- Contributed to increased patient satisfaction by providing excellent customer service and addressing concerns promptly.
- Supported doctors in diagnosing eye over 15 eye conditions by conducting essential diagnostic tests such as visual acuity measurements and optical coherence tomography scans.
- Implemented effective communication strategies when discussing complex optical concepts with patients for a better understanding of their treatment plans.
- Demonstrated commitment to patient privacy by adhering to strict confidentiality guidelines when handling sensitive medical information.
- Input patient information and exam findings into an electronic medical records system to facilitate accurate record-keeping.
- Assisted with dilating patients or using eye medications when directed by the optometrist.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses, and contact lenses for comfort and convenience.
Wireless Sales Consultant
Choice Wireless
07.2013 - 01.2015
- Increased customer satisfaction by providing knowledgeable and efficient service on wireless products and services.
- Boosted sales revenue by consistently meeting and exceeding sales targets for smartphones, accessories, and service plans.
- Assisted customers with device troubleshooting, offering prompt resolution of technical issues to maintain high levels of customer satisfaction.
- Developed strong rapport with over 50 customers and created a positive impression of the business.
- Resolved customer complaints promptly by offering appropriate solutions or escalating concerns as necessary per company guidelines.
- Developed a deep understanding of the latest wireless technology trends to stay ahead in the competitive market.
Impress Associate
Office Max
06.2012 - 07.2013
- Enhanced Impress Associate team efficiency by streamlining workflows and improving communication channels.
- Helped over 35 customers every day with a positive attitude and focus on customer satisfaction.
- Assisted in organizing and executing assignments to drive operational excellence.
- Consulted with customers to determine needs, accurately documented and pricing customer orders, produced high-quality products for customers, ongoing training, and regular communication with other associates and management.
- Followed policy on copyright law, confidentiality, and the handling of customer's original documents.
- Worked with Microsoft and Adobe programs to create a finished product for customers.
- Performed register sales transactions quickly and accurately within guidelines.
- Cleaned and Organized the Center.
- Quality Checked/Assured each order before it left the store.
Automated Logistic Supply Specialist
Virgin Islands National Guard
03.2010 - 09.2011
- Maintained stock records and other documents such as inventory, material control, automated and manual accounting records, and supply reports.
- Conducted regular audits against bills of lading, contracts, purchase requests, and shipping documents.
- Unloaded, unpacked, visually inspected, segregated, pelletized, and stored incoming supplies and equipment.
- Ensured application of special procedures for handling, storing, packaging, and shipping retrograde material.
- Reconciled activity records for monthly and quarterly reporting and status reviews.
Automated Logistic Supply Specialist
Virgin Islands National Guard
07.2009 - 02.2010
- Applied company and Army supply regulations, policies and procedures relating to automated programs, warehousing, inventory control, and supply distribution to provide support.
- Conducted inventory control and storage, distribution, and other supply activities related to property book management, such as issuing equipment, turn-in, receiving, and preparing necessary documentation.
- Managed and provided administrative support for the warehouse facility.
- Determined shelf life of stock and disseminate the items accordingly.
Recruiter's Assistant
Virgin Islands National Guard
10.2008 - 06.2009
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Assisted in recruiting 120+ candidates.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Conducted interviews to assess applicants enlistment eligibility.
- Collaborated with recruiter to execute Job fairs, College fairs and Presentation resulting in 50 + prospects.
Education
Bachelor's degree of Science in Accounting -
Colorado Technical University Online
Colorado Springs, CO07.2020
High School Diploma -
Croix Educational Complex
St. Croix, VI05.2005
Skills
- Auditing Techniques
- Computer Proficiency
- Tax Software Proficiency
- Customer Service
- Attention to Detail
- Decision Making
References
- Sonia Navarro-Joseph, 340-712-2513, Professional
- Liz Nico, 340-643-5608, Professional
- Cory King, 340-277-9379, Professional
Certification
QuickBooks certified
Languages
Spanish
Native or Bilingual
Timeline
Revenue Agent Trainee
Virgin Islands Bureau of Internal Revenue
05.2021 - 08.2023
Paraoptometric Technician/ Medical Scribe
Vision Center
02.2015 - 05.2021
Wireless Sales Consultant
Choice Wireless
07.2013 - 01.2015
Impress Associate
Office Max
06.2012 - 07.2013
Automated Logistic Supply Specialist
Virgin Islands National Guard
03.2010 - 09.2011
Automated Logistic Supply Specialist
Virgin Islands National Guard
07.2009 - 02.2010
Recruiter's Assistant
Virgin Islands National Guard
10.2008 - 06.2009
Bachelor's degree of Science in Accounting -
Colorado Technical University Online
High School Diploma -
Croix Educational Complex
QuickBooks certified
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