Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yashira M. Santiago

Orlando,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Assistant Manager

HC Interiors Renovation
04.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills

Merchandising

Home Depot, M.E.T
03.2017 - 03.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Greeted customers and directed to requested products

Education

High School Diploma -

Colegio Inmarist
Manati, PR
05.2005

Skills

  • Closing and Contract Negotiations
  • Staff Supervision
  • Reporting
  • Employee Coaching and Mentoring
  • Strategic Planning
  • Scheduling and Coordinating

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Assistant Manager

HC Interiors Renovation
04.2022 - Current

Merchandising

Home Depot, M.E.T
03.2017 - 03.2022

High School Diploma -

Colegio Inmarist

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Yashira M. Santiago