YASHKUMAR PATEL
Woodside,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
43
43
years of post-secondary education
1
1
Certification
Work History
Technical Support Engineer
3i Infotech Ltd
5 2022 - 4 2023
- Software Application Support and Installation
- PC Assembly, Configuration, and Troubleshooting
- SAP Client Application Support and Issue Resolution
- Domain Password Reset and Active Directory (AD) Management
- Binding Mac devices to Active Directory and DHCP Server Management
- ServiceNow & ManageEngine Incident Management and Ticketing
- Domain and Workgroup Configuration and Maintenance
- Microsoft Outlook Configuration and Troubleshooting
- Network Connectivity Troubleshooting (LAN Cable Crimping, IO Punching)
- Hardware Troubleshooting (Desktop/Laptop) and Vendor Coordination
- Standard Operating Procedure (SOP) Creation for Software and Services
- Remote Assistance Configuration, Installation and Configuration of Computer Peripheral Devices
Jr . Technical Support Engineer
Warpspd Pvt. Ltd
04.2023 - 08.2023
- AWS Route 53 Traffic Routing Across Multiple Regions
- Git Private Repository Management
- Architecture and Deployment of Highly Available UNIX Environments for Business-Critical MySQL Databases/Applications on Linux OS
- S3 Backup and Replication with Versioning for Disaster Recovery and High Availability
- Object Archiving to Amazon Glacier
- AWS Identity and Access Management (IAM) - User and Group Creation, Policy Assignments
- Simple Notification Service (SNS) Configuration for Failure, Utilization, and Interruption Monitoring
- Crontab for Scheduling Backup Script Jobs
- Elastic Load Balancers (ELB) with Route 53 for Failover, Latency, and Fault Tolerance
- EC2 Security Group Configuration for Windows and Linux Instances
- Monitoring with AWS CloudWatch and SNS Notifications
- FortiGate Firewall Configuration - Policies, Security Settings, User Access, VPN Setup
- OpenVPN and AWS VPN Installation and Configuration
- Jenkins Pipeline Setup and Management for Development Teams
- Database Setup and Management on Amazon RDS
- G-Suite User and Group Access Management, Email Forwarding, and Chat Controls
- Microsoft 365 User and Group Access Management, Email Forwarding, and Chat Controls
Education
Bachelor of Science - Infrastructure Management Services
Ganpat University
Ahmedabad, Gujarat 05.2001 - 05.2022
Master of Science - Computer Science
Adelphi University
Garden City, NY 05.2001 - 05.2023
Skills
Communication Skill
Teamwork and Collaboration
System Configuration
Technical Support
Firewall Installation
Troubleshooting Network Issues
Risk Assessment
Networking protocol expertise
EIGRP routing
Network Security Implementation
Load Balancing
Cloud Automation
Network configuration
Data Migration
Microsoft Exchange
Projects
- Configuring Campus Area Network Using EIGRP Protocol in CISCO Packet Tracer (2021): Designed and implemented a Campus Area Network.
- Automated Deployment of AWS Resources with Ansible (2022): Provisioned AWS infrastructure using Ansible.
- Online Food Ordering Website (2023): The scope includes the development and deployment of a web-based platform for users to browse restaurants, place orders, and make online payments (user and administrator side).
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Professional Working
Certification
Microsoft Certified: Azure Fundamentals
Interests
Cloud Computing
DevOps
Computer Networking
Work Preference
Work Type
InternshipPart TimeFull TimeLocation Preference
RemoteHybridOn-SiteTimeline
Jr . Technical Support Engineer
Warpspd Pvt. Ltd
04.2023 - 08.2023
Microsoft Certified: Azure Fundamentals
06-2022
Bachelor of Science - Infrastructure Management Services
Ganpat University
05.2001 - 05.2022
Master of Science - Computer Science
Adelphi University
05.2001 - 05.2023
Technical Support Engineer
3i Infotech Ltd
5 2022 - 4 2023