Open To Work
Yashoda Bhattarai
Pickerington,OH
Summary
Certified Agile Professional adept at fostering collaboration between technical and non-technical stakeholders. Experienced in facilitating scrum events, conducting gap analyses, and enhancing product performance through user feedback. Committed to delivering exceptional customer experiences while continuously pursuing knowledge and growth in agile methodologies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Product Analyst
JP Morgan Chase & Co. /Pinnacle Technical Resources
12.2023 - Current
- Facilitated communication between technical and non-technical stakeholders, clarifying project requirements and aligning expectations.
- Developed epics and user stories, including testing scripts for project requirements.
- Enhanced product performance by analyzing user feedback and implementing improvements.
- Compiled detailed reports to present findings and insights for senior leadership review.
- Collaborated with cross-functional teams to ensure the successful launch of new products.
- Developed insights using data visualization tools to support product strategy.
- Participated in usability testing sessions with customers to assess the effectiveness of designs.
- Performed gap analysis to identify areas of improvement
- Created folders for users in EIV (enterprise Ivault viewer) to perform the search to get desired documents
Transformational Business Analyst
Reach Partners
01.2023 - 08.2023
- Engaged with internal customers to gather business needs and translate them into clear requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Enhanced business direction by prioritizing customer feedback and implementing resulting changes.
- Evaluated key business factors driving results and summarized findings in presentations.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Executed marketing initiatives including advertising, public relations, direct mail, digital marketing, and events.
- Assisted in the development of digital marketing initiatives such as email campaigns, online display ads, social media campaigns.
Agile Business Analyst
Maven Solutions
01.2022 - 01.2023
- Collaborated with business owners, product owners, and development team to create product roadmap and prioritize product backlog.
- Facilitate meetings with stakeholders and product team to gather information regarding the vision and requirements for an e-commerce client (using Agile concepts and practices).
- Communicated with development teams to ensure shared understanding of requirements and maximize value delivery within constraints.
- Developed wireframes and flowcharts to clarify business requirements and enhance shared understanding within the development team.
- Presented demos to stakeholders in Sprint Reviews and gathered feedback to improve product inspection.
- Uses software tools such as Jira, Miro, and Slack to document the requirements into a visual representation of steps taken to create value.
- Decomposes features into smaller user stories in Jira and adds acceptance criteria.
Technician/Analyst
WellCare Pharmacy
04.2021 - 01.2022
- Facilitated communication between pharmacist, product, sales, and medical representative teams to drive sales growth.
- Assessed customer requirements and prescription details to enhance service delivery.
- Maintains strong customer relationships and networks to cater to the services proactively.
- Communicated with customers about product options and benefits.
- Be the voice of the customer and provide a business perspective on value during a day-to-day basis.
- Managed inventory and implemented processes to streamline team operations.
- Solves many pharmaceutical problems by collaborating with other team members.
Business Analyst
Kroger
11.2017 - 04.2021
- Analyzed data to support delivery of quality healthcare services through data-driven decision making.
- Designed and developed reports and analytics using modern data visualization tools.
- Conducted business process analysis to identify critical issues and gaps in organizational processes.
- Collaborated with stakeholders to gather and clarify project requirements.
- Gathered business requirements by consulting with stakeholders, users, and leadership.
- Simplified complex matters for stakeholders' understanding during presentations.
- Consolidated feedback and reported specific improvement areas to internal and external partners.
- Reviewed and entered routine prescription chart data into various electronic medical databases and ensured data integrity.
Education
Bachelor of Science -
Ohio State University
Columbus, OHSkills
- Agile
- Scrum
- Kanban
- Jira
- Confluence
- Documentation skills
- Data analysis
- Requirements analysis
- Gap assessment
- Problem resolution
- Product oversight
- Release planning
- Stakeholder Relations
- Facilitation
- Cross-functional collaboration
- User experience
- Project showcasing
- Attention to detail
- Multitasking
- Team leadership
- Effective communication
- Presentation expertise
- Written Communication
- Verbal Communication
- Public Speaking
- Interpersonal communication
- Organized
- Adaptable
- Self-Starter
- Rapid learner
- Miro
- Trello
- Slack
- Google Meets
- Microsoft Teams
- Zoom
- Multitasking
- Project showcasing
- Product oversight
Websites
Certification
- ICAgile Certified Professional (ICP), ICAgile
- Agile Team Facilitator (ICP-ATF), ICAgile
- Agile Masterclass, Agile Business Analyst (IIBA Endorced), Mastering User Stories, The Agile Coach LLC
- Pharmacy Technician license, Vermont, 2017
- Pharmacy Technician Level II certified
Volunteering Experiences
University of Vermont, Leadership Trainer, 01/01/14, 08/31/16, Developed training sessions for the new leaders and counselors, Evaluated the participant's feedback to understand the requirement for further training
Timeline
Senior Product Analyst
JP Morgan Chase & Co. /Pinnacle Technical Resources
12.2023 - Current
Transformational Business Analyst
Reach Partners
01.2023 - 08.2023
Agile Business Analyst
Maven Solutions
01.2022 - 01.2023
Technician/Analyst
WellCare Pharmacy
04.2021 - 01.2022
Business Analyst
Kroger
11.2017 - 04.2021
Bachelor of Science -
Ohio State University