Yashoda Rani RS
Human Resource Business Partner
Mysuru,KA
Summary
Enthusiastic HR , eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of tasks and requirements. Motivated to learn new things, grow and excel in the organization. Recognized consistently for Performance, Excellence & Contributions to success in organizations.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Lead - Employee Relations
EqualizeRCM
06.2023 - Current
- Resolved conflicts within the team through structured mediation techniques, promoting harmony and cooperation in the workplace.
- Streamlined communication between departments for improved collaboration and faster problem solving.
- Mentored junior staff members on company policies & procedures
- Preparing org wide EE calendar & conducting employee events.
- Ensuring adherence to processes related to PIP and performance-related employee matters.
- Responsible for preparing various reports and presentations
- Part of SOC audit - responsible for preparing all the documents which are related to the SOC & coordinating with the external auditor for timely audit completion.
- Collaborating with the Recruitment Team in recruitment drives.
- Collaborate with Vertical heads and timely presentation of Attrition Dashboard
Trainer
ICICI Academy for Skills
04.2019 - 05.2023
- Handling Training-related activities regarding Office Administration and Selling Skills
- Scheduled interviews for candidates across various roles
- Coordination with the regard to Offer & Appointment Letters
- Design games for cross-centers & Using Gamification mechanics for better engagement
- Giving virtual training using the digital platform
- Providing training related to LMS for other center faculties
- Organizing cultural events & activities & maintaining monthly attendance data
- Counseling students & addressing any internal grievances
Pre-Processing Analyst
Glenbrook Processing System Pvt.Ltd
01.2015 - 09.2016
- Performed Mortgage activity on various Loan types
- Handled Recruitment process & training
- Mentoring the new team members
- Reviewing Credit report
- Verification of Property related documents
- Verification of Income documents
Sr. Quality Analyst
Hinduja Global Solution
02.2008 - 01.2014
- Conducted screening & operational round of interview
- Collaborated with leadership on recruitment strategies
- Mentoring new team members who joined the department
- Making analysis of team performance and presenting in Business and Monthly reviews with Management as well as with Client
- Achieving targets in all parameters viz., Quality, Productivity, Fatal errors, CSAT & FTR, etc
- Handling NSS (Net Satisfaction Survey) surveys & CSAT (Customer Satisfaction) score management
- Handling Employee Counseling and Grievance Management
- Drafted the R&R plan for the site, ensuring that not only the best performers were rewarded but also the low performers who show commendable improvement are also rewarded
- Coordinating between HR, Quality & Training team
- Recruiting new OJT batches for training in terms of product & Quality parameter
- Handled ELCM project successfully (Employee Life cycle management) along with the L&D team
- Responsible for screening agents to handle Gold segment customers for Airtel Prepaid-Gold Process
Education
MBA - Human Resource Management
KSOU
06.2008 - 07.2010
Skills
- Recruitment
- Employee grievances handling
- MS Word
- MS Excel
- MS PowerPoint
- Gamification
- Teambuilding
- Pivot tables
- Data Mapping
- VLookup
- Manual Testing
- ERP software
- CRM software
Certification
Quality Professional Excellence Program (Knowledge of Six Sigma & Concepts)
Additionalinformation
MBA Project on Training & Development – Learning Needs & Assessments, Benefits of Training to Organization & individual., Benefits in personnel and Human Relations, Intragroup and Intergroup Relations, and Policy Implementation., Different Training Stages., Training in a particular skill, Human Relations Training., Different Methods of Training.
Timeline
Lead - Employee Relations
EqualizeRCM
06.2023 - Current
Trainer
ICICI Academy for Skills
04.2019 - 05.2023
Pre-Processing Analyst
Glenbrook Processing System Pvt.Ltd
01.2015 - 09.2016
MBA - Human Resource Management
KSOU
06.2008 - 07.2010
Sr. Quality Analyst
Hinduja Global Solution
02.2008 - 01.2014
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