Yashomatti Persaud
Deltona,FL
Summary
Motivated professional with experience in customer service, sales and administrative tasks. Detail-oriented, responsible, team player can work with little or no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
New York Junior Tennis League Inc.
07.2007 - 12.2011
- Managed a variety of administrative and clerical functions in a high-volume office setting
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Acted as a liaison between government agencies to acquired 16 summer camp permits, school-age child care licenses, and renewals
- Developed Excell database to updated personnel records for staff, in accordance to Human Resources Department guidelines.
- Collaborated with Human Resources to ensure new hires procedures are accurate and completed in timely manner.
- Organized and managed employees that executed the Summer Reading Program throughout the five boroughs.
- Obtained $10,000 worth of books through donations from several book companies which were distributed to approximately 1650 participants.
- Powerpoint presentation to designed promotional materials; poster boards, banners and flyers to recruit participants
- Communicated feedback with supervisor and staff members regarding program outcome and changes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
File Clerk & Front Desk Receptionist
Champion Personnel Ltd
01.2004 - 01.2007
- Analyzed and prepared medical records to ensured all required forms are included in medical report prior to patent's visit
- Maintained and organized filing system of over 1000 patients medical records in accordance to hospital guidelines
- Scheduled appointments, communicated with patients and establish rapport with doctors and employees to ensure quality control
- Retrieved medical records from different departments and obtained medication from hospital pharmacy
- Greeted and directed guests to appropriate departments
- Answer incoming calls, obtained and send fax, and assist in special projects.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Customer Service Representative
RugsUSA.com
01.2002 - 01.2003
- Resolve customer concerns on sales orders and shipments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Manually and electronically maintained and inventories.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- List items and monitor sales on E-Bay, immediately process sold items to customers.
- Compiled and arranged shipment of orders to customers and distributed tracking information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certificate in Medical Terminology -
University of Central Florida
Bachelor of Science - Community & Human Services
Empire State College
Saratoga Springs, NY06.2009
Skills
- Customer Service
- File Organization
- Word Processing
- Microsoft Office
- Customer Relations and Communications
- Administrative Procedures
Timeline
Administrative Assistant
New York Junior Tennis League Inc.
07.2007 - 12.2011
File Clerk & Front Desk Receptionist
Champion Personnel Ltd
01.2004 - 01.2007
Customer Service Representative
RugsUSA.com
01.2002 - 01.2003
Certificate in Medical Terminology -
University of Central Florida
Bachelor of Science - Community & Human Services
Empire State College
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