Yashvi Patel
Cleveland
Summary
Detail-oriented professional with extensive customer service and patient care experience, demonstrated through multiple client-facing roles. Proven track record in scheduling coordination, office organization, and delivering exceptional customer experiences. Strong background in healthcare-related activities with experience in both clinical and administrative settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ground Control Ambassador
University of Toledo
Toledo
09.2023 - 03.2025
- Welcome and assist visitors in a fast-paced environment.
- Manage inquiries, and provide information to enhance the visitor experience.
- Coordinate with team members to ensure smooth event operations.
Customer Service Representative
University of Toledo
Toledo
11.2021 - 03.2025
- Deliver exceptional customer service by resolving inquiries swiftly, maintaining a 95% satisfaction rating.
- Process payments, manage administrative tasks, maintain accurate records, and train new staff.
Research Assistant
University of Toledo
Toledo
01.2023 - 07.2024
- I worked under a postdoctoral researcher on Sclerotinia sclerotiorum.
- Supported pathogenicity assays on various dicot hosts to assess fungal infection under virus-treated and control conditions, DNA/RNA extraction, and RT-qPCR analysis.
- Performed literature reviews to ensure accuracy of results.
Orientation Desk Assistant and Orientation Leader
University of Toledo
Toledo
06.2022 - 07.2024
- Coordinate and manage complex scheduling systems for multiple orientation sessions.
- Interface with various departments to streamline communication processes.
- Greet and assist visitors, providing exceptional front-desk support, and mentoring 500 new students during the launch.
Education
Bachelor of Science - Biology, Minor - Chemistry
University of Toledo
Toledo, OH05.2025
Skills
- Patient relations
- Schedule management
- Office organization
- Medical terminology
- Customer service
- Healthcare administration
- Phone communication
- Supply management
- Team collaboration
Certification
- HIPAA Compliance Training (through clinical volunteering)
- Basic Life Support (BLS) Certification
Volunteer Experience
- St. Paul Community Homeless Shelter, Toledo, OH, 60+ hours
- Old Age Home Volunteer, Ahmedabad, India, 40 hours
- Emergency Department - Sitaba General Hospital, Ahmedabad, India, 40 hours
Timeline
Ground Control Ambassador
University of Toledo
09.2023 - 03.2025
Research Assistant
University of Toledo
01.2023 - 07.2024
Orientation Desk Assistant and Orientation Leader
University of Toledo
06.2022 - 07.2024
Customer Service Representative
University of Toledo
11.2021 - 03.2025
Bachelor of Science - Biology, Minor - Chemistry
University of Toledo
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