Yashwanth Kumar
Hyderabad
Summary
Dynamic professional with over 8 years of experience across GIS, finance, and IT operations, specializing in quality assurance, production support, and system monitoring within top-rated multinational corporations. Demonstrated expertise in Salesforce-based incident and task management, proactively debugging failures through log analysis, and implementing sustainable solutions to maintain operational excellence. Strong technical and analytical acumen combined with leadership in process optimization and quality improvement initiatives. Committed to delivering high-quality results, enhancing project efficiency, and fostering cross-functional collaboration and innovation.
Overview
10
10
years of professional experience
Work History
Member technical
Broadridge Finance ltd
04.2021 - Current
- Started as Member technical role for BIMS team. Will be monitoring all the 3 region clients (US,UK and Asia) jobs for both trade and EOD.
- Will be escalating to support team if requires or will be rerunning the jobs as per the error occurred
- Deal with price master jobs and unconfirmed trades. Will up the services manually for YESIQ failures.
- Will take the request tickets from the Sales force application and deal with all kind of user issues.
- Implemented a new customer service process
- Serve as the primary point of contact for clients regarding their investment portfolios.
- Assist clients with account inquiries, transaction processing, and portfolio updates.
- Monitor and track portfolio performance, providing regular reports to clients.
- Work closely with portfolio managers to execute client requests efficiently.
- Ensure compliance with financial regulations and internal policies.
- Troubleshoot and resolve client issues promptly and professionally.
- Key Responsibilities:
Business processes specialist
Infosys BPM ltd
06.2017 - 11.2020
- Worked as a Pod/Spa lead for quality team, which consists of 20 members. Used to send Team's daily report for higher management.
- Assigning daily tasks and tracking team's performance on daily basis.
- Used to send Team's daily report for higher management.
- Worked on all automation Projects and Qgis tasks for one of the most reputed company
- Created test plans and test cases to ensure new software met functional requirements
- Conducted system testing and user acceptance testing
- Documented software defects, using a bug tracking system, and worked with developers to resolve them
- Prepared reports on test results and presented them to project managers
- Collaborated with business analysts
New Business Associate
Accenture Solutions
03.2016 - 05.2017
- Started my job as entry level Gis engineer and worked on automation task which are used in self driving vehicles
- Appointed as QA and worked quality tracking management
- Worked for one of the reputed client known as UBER
Education
Mechanical Engineer -
MVSR Engineering College
Hyderabad, India05.2015
Skills
- Fundamentals of SQL with AI tools
- GIS mapping expertise
- Paladyne expertise
- Proficient in MS Office tools
- Effective team collaboration
- Friendly, positive attitude
- Customer service
Accomplishments
- Got Silver category award in apple 5k events among 300 members.
- Received ISTAR award for 2019 calendar year
- Got outstanding ratings for all the 3 half years and promoted under 12 months
- Received R and R for better people management, also received many appreciation mails from client side.
Declaration:
I declare that the above particulars are true, correct, and complete to the best of my knowledge. I am also confident of my ability to work in a team. Place: Hyderabad
Why should you hire me?
Having almost 4+ years of exp. in Gis domain. I can not only clear all project related queries but also, I am good at handling team and consolidating teams report. I can learn things quickly and can work effectively and I can meet all the business requirements
Awards
ISTAR Award Silver category Infosys, Many Rewards and recognitions(Accenture and Infosys)
Hobbies
Exploring distant lands, Getting lost in a good book, Capturing moments, Feeling the music, Every kind of sport
Timeline
Member technical
Broadridge Finance ltd
04.2021 - Current
Business processes specialist
Infosys BPM ltd
06.2017 - 11.2020
New Business Associate
Accenture Solutions
03.2016 - 05.2017
Mechanical Engineer -
MVSR Engineering College