Yasin Duvais
Elizabeth,NJ
Summary
Dynamic Senior Customer Service Representative with a proven track record at Torrent Pharmaceuticals, excelling in customer support and complaint resolution. Skilled in SAP and Microsoft Excel, I effectively processed orders and ensured compliance with industry regulations, enhancing service quality and customer satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Torrent Pharmaceuticals
04.2023 - Current
- Serve as the point of contact for customer inquires related to order, product information, shipments, OSDs and general service.
- Enter and process customer purchase orders in alignment with contracts, pricing and distribution polices
- Act as day to day contact with the 3PL for order processing, inventory and shipping
- Ensure adherence to FDA, DEA, and DSCSA requirements
- Work in SAP Portals and collaborate with supply chain on daily forecast and inventory needs.
Customer Service Representative
Swatek Packaging
11.2020 - 03.2023
- Manage 50+ customer accounts
- Prepare quote to coincide with customers needs
- Process and maintain purchase orders using the companies Encore system
- Communicate with customers on order process, tracking and delivery of orders
- Perform any additional duties that arise to support the companies needs
Medical Claims Processor
ConnectiveRx
05.2017 - 10.2020
- Review and maintain patient accounts
- Approve or deny patient for copay assistance as necessary
- Scrub patient documents for accuracy
- Analyze and input correct patient info into system for payment
- Trained new team members on claims processing procedures and system usage.
Order Entry Representative
Sivantos Inc
01.2015 - 03.2017
- Received 100+ order request from doctors and customers
- Communicated effectively with cross-functional teams to resolve order discrepancies promptly.
- Enter order details into system and sent sizing/orders to manufacturer.
- Maintain accurate excel spreadsheet of pending and completed orders
- maintain communication with customers and doctors offices
Education
High School Diploma -
Westside High School
Newark, NJ06-2013
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Microsoft Excel
Timeline
Senior Customer Service Representative
Torrent Pharmaceuticals
04.2023 - Current
Customer Service Representative
Swatek Packaging
11.2020 - 03.2023
Medical Claims Processor
ConnectiveRx
05.2017 - 10.2020
Order Entry Representative
Sivantos Inc
01.2015 - 03.2017
High School Diploma -
Westside High School