Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Yasin Guidry

Houston,United States

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Seasonal Sales Assoicate/Assistant Groomer

Pet Supermarket
Houston, TX
07.2022 - 08.2022
  • Provide advice and suggestions regarding nutrition and supplies selection
  • Answer any product related questions or customer inquiries
  • Utilize problem-solving skills when trying to solve difficult situations
  • Cash, debit and credit transactions
  • Redeeming and selling gift certificates
  • Using our customer database system effectively
  • Providing customers with appropriate discounts
  • Ensure shelves are well-stocked and replenished when necessary
  • Receiving and putting away product when orders are received
  • Office and cash desk areas are kept tidy and organized at all times
  • Light janitorial duties as require.

Package handler

FedEx
Cypress, TX
05.2020 - 07.2022
  • Sorting items for delivery, operating heavy gear such as forklifts, vehicles, and hydraulic conveyor belts, and occasionally picking up and delivering parcels
  • Checks that all packages meet proper weight limits before they are loaded onto a vehicle
  • Receive special assignments involving unusual packages and may be required to use power tools
  • Maintain accurate records of packages handled so that they can be tracked throughout the shipment process
  • Occasionally be required to lift packages weighing more than 100 pounds
  • Provides customer service by answering questions about packages and providing information about FedEx's products and services
  • Adhering to safe package handling practices at all times
  • Scanning parcels to ensure they are appropriately tracked
  • Working with management to resolve any safety-related issues
  • Perform other duties as assigned.

Customer Service Representative

FCH Cann and Associates Inc.
Brentwood, NH
01.2020 - 05.2020
  • Answered incoming phone calls for national leader in client contact center
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Keep customer accounts current by updating databases during calls
  • Directed clients to proper departments while helping to maintain the company's services of financial recovery, loan servicing, and business process outsourcing solutions for various industries adhering to core company customer service values
  • Document all inquiries, requests, resolutions, and follow-up tasks
  • Operate multiple applications, databases, and computer programs
  • Grow existing customer accounts through exceptional customer service and effective sales techniques.

Team Member Operation

Six Flags Over Texas
Arlington, TX
02.2016 - 09.2018
  • Welcoming and greeting all guests that enter and exit the park
  • Taking tickets or season passes for each guest entering the park
  • Operating the computerized season pass system and processing the season passes
  • Sell tickets, season passes and season parking to Guests entering the park
  • Accurately scanning tickets and season passes to allow Guests through the entry gate
  • Process season passes
  • Friendly Guest interaction
  • Responsible for operating an organized and accurate till
  • Maintain a clean work environment
  • Maintain Six Flags' Guest First Standards
  • Assist guests with park information and accurate directions to their next attraction
  • Walk through the park with a broom and dustpan to ensure everything looks its best
  • Hose down midways and patios before or after regular park hours
  • Wipe down tables and benches
  • Empty trash cans to maintain freshness
  • Use chemicals to make restrooms and facilities shine
  • Control inventory of paper products and supplies to keep restrooms stocked
  • Operating a given ride, with a strong focus on guest safety
  • Assisting guests on and off the attraction in a safe manner
  • Assuring that all aspects of the ride cycle comply with normal safety procedures
  • Maintaining a clean and safe environment for guests and fellow team members
  • Assisting guests with any questions or concerns that might arise
  • Enforcing all Six Flags policies
  • Assisting in other areas of the Rides Department when requested
  • Performing other incidental and related duties as required and assigned
  • Sweeping Park walkways with broom and dustpan
  • Wiping down all trash receptacles, tabletops and counters in assigned section
  • Giving guest directions if needed and answering any question they may have
  • Enforcing all Six Flags policies
  • Assisting in other areas of the Park Services Department
  • Performing other incidental and related duties as required and assigned.

Education

High school diploma or equivalent -

DeSoto High School
DeSoto, TX
05.2019

Some college (no degree) - Business Administration And Management

Texas Southern University
Houston, TX

Skills

  • Customer Service
  • Microsoft Office 365
  • Customer Communication
  • Critical Thinking
  • Appointment Scheduling
  • Teamwork and Collaboration
  • Relationship Building
  • Honest and Dependable
  • Decision-Making
  • Work Prioritization
  • Problem-Solving
  • Dependable and Responsible
  • Attention to Detail
  • Staff Training
  • Guest Relations
  • Complaint Handling
  • Food Running
  • Server Support
  • Guest Engagement
  • Mail Processing
  • Supply Tracking
  • Schedule and Calendar Management
  • Scanning and Copying

Affiliations

  • Student Government Association - Representative
  • TSU Recreation and Wellness Center - Meditation TA

References

References available upon request.

Timeline

Seasonal Sales Assoicate/Assistant Groomer

Pet Supermarket
07.2022 - 08.2022

Package handler

FedEx
05.2020 - 07.2022

Customer Service Representative

FCH Cann and Associates Inc.
01.2020 - 05.2020

Team Member Operation

Six Flags Over Texas
02.2016 - 09.2018

High school diploma or equivalent -

DeSoto High School

Some college (no degree) - Business Administration And Management

Texas Southern University

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Yasin Guidry