Yasin Sarman
New Orleans,LA
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead/Server
GAIA Steakhouse
New Orleans, LA
10.2023 - 10.2024
- Supervised team of 10 servers, maintaining consistently high customer service standards
- Developed comprehensive training program for servers
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Developed and maintained relationships with regular customers, resulting in increased repeat business
- Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Implemented portion control guidelines to enhance cost efficiency
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
- Increased overall sales revenue through suggestive selling techniques and promoting daily specials to customers
- Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process
- Leveraged knowledge of wine pairings to make recommendations that enhanced the dining experience for guests
- Closely monitored inventory levels for bar supplies, anticipating needs based on historical data analysis
- Instituted pre-shift meetings with servers to communicate daily specials, menu changes, and any pertinent information
- Maintained a clean and organized work area, adhering to health and safety regulations at all time
Server
W Hotel New Orleans French Quarter
03.2022 - 03.2023
- Oversee work of junior staff members and mentor to improve performance
- Proficintley manage tables while keeping an eye on food deliveries, seating loads, and guest service issues to inform management or host staff pf problems
- Work collaboratively with team to ensure all guest needs are met and restaurant standarts of service are maintained
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Head Waiter
Swissotel The Bosphorus
Istanbul
10.2018 - 02.2022
- Greeted patrons upon entry and informed them of the daily food and drink specials; guided them to open tables while maintaining a positive and upbeat demeanor
- Greeted customers upon entry to the restaurant; seated groups and provided menus and silver wear
- Took highly specific orders that allowed customers to build their own pizzas, pastas, calzones, and salads with an unlimited number
- Building good & close relationships with the guests
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Head Waiter
Baydoner
Istanbul
02.2016 - 01.2018
- Assigned serving staff to specific stations throughout the restaurant.
- Trained new waiters on food service procedures and customer service standards.
- Monitored wait staff performance and provided feedback when necessary.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
Education
Bachelor of Arts - Hotel Management
ISTANBUL UNIVERSITY
TURKEY01-2022
Skills
- Productivity monitoring
- Production leadership
- Operations Monitoring
- Performance Improvement
- Staff Motivation
- Sales proficiency
- Rules Enforcement
- Technical knowledge
- Loss Prevention
- Team motivation
- Shift leadership
- Work Delegation
Certification
- Wine&Spirits
Moet Hennessy Turkey
Moet Chandon,Hennessy
Classes Taken at School/University Relevant to Desired Training
⦁ Hospitality Management
⦁ Organization and Management Principles
⦁ Food and Drink
⦁ Event Management
⦁ Business English
Timeline
Shift Lead/Server
GAIA Steakhouse
10.2023 - 10.2024
Server
W Hotel New Orleans French Quarter
03.2022 - 03.2023
Head Waiter
Swissotel The Bosphorus
10.2018 - 02.2022
Head Waiter
Baydoner
02.2016 - 01.2018
Bachelor of Arts - Hotel Management
ISTANBUL UNIVERSITY
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