Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasine Shomali

Blackstone,MA

Summary

I am a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Atlantic Automall 1
Taunton, MA
05.2018 - 10.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.

Service Manager

Milford automal
Bellingham, MA
02.2023 - 04.2024
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.

  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Reviewed customer billing statements for accuracy prior to release.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Reviewed inventory levels and ordered supplies to keep products in stock.

Service Technician

Toyota and Chevrolet
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Installed new systems according to manufacturer specifications.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Assembled components into complete systems following blueprints or other instructions.
  • Communicated with vendors regarding supply orders and delivery timelines.
  • Trained new team members on service processes to increase productivity.
  • Conducted service appointments to diagnose and fix problems.

Education

Some College (No Degree) -

Tiqian Hadera Automotive
Israel

Skills

  • Task Delegation
  • Employee Scheduling
  • Product and service knowledge
  • Employee Performance Evaluations
  • Money Handling
  • Staff Supervision

Timeline

Service Manager

Milford automal
02.2023 - 04.2024

Assistant Manager

Atlantic Automall 1
05.2018 - 10.2024

Service Technician

Toyota and Chevrolet

Some College (No Degree) -

Tiqian Hadera Automotive

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Yasine Shomali