Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

YASIR ABASS

Everett,WA

Overview

11
11
years of professional experience
1
1
Certification

Work History

Driver/Dispatch

Golden Medical Transportation
Everest, WA
03.2024 - Current
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Picked up clients from specific locations to transport and drop off at destinations.

Station Manager/Outside Sales Representative

Nile Air
Jazan Airport, Jazan-KSA
01.2020 - 06.2023
  • Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
  • Participated in employee relations investigations to resolve issues effectively.
  • Collaborated with other individuals, including [Station Manager] to make sure that the department was meeting all regulatory requirements.
  • Managed communications plan, public relations and on-air promotions and inserts.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
  • Developed and implemented sales strategies to achieve revenue goals.

Sales Manager/Airline Services Operator

Nile Air /Seera Group
Jazan Area, KSA
10.2019 - 01.2020
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Managed a team of sales representatives, driving performance and growth.

Sales Supervisor/Travel Consultant

Seera Group
Riyadh , Riyadh
04.2016 - 10.2019
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
  • Created promotional materials to increase sales of tour packages.
  • Communicated with VIP clients to develop familiarity with common needs within client's industry and accommodate travel preferences to exceed client expectations and cement relationships.

Selling Supervisor

Uttachue Travel &Tourism
Khartoum , Khartoum
12.2013 - 11.2015
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Public Relations Assistant

Sudanese standard Measurements Origination SSMO
Khartoum , Khartoum
01.2013 - 12.2013
  • Identified trends, key group interests and concerns to provide advice on business decisions for clients.
  • Managed daily administrative tasks related to public relations operations including scheduling meetings and phone calls.
  • Negotiated partnerships with influencers and sponsors.
  • Conducted market and public opinion research to determine potential for service's success.

Education

Some College (No Degree) - Computer And Information Sciences

Sudan University
Khartoum
02-2015

Bachelor of Language And Translation - Humanities

National Ribat University
Khartoum State
01-2013

Skills

  • Staff Training and Development
  • Operating Procedures
  • Amadeus Basic Reservation
  • Sales expertise
  • Effective problem solving
  • Security Regulations
  • Flight operations records
  • Airfield management
  • Safety Management
  • Strong leadership
  • Computer Terminal Operations
  • Check-in procedures
  • Airline Policies
  • Safety awareness
  • Passenger Assistance
  • Weather Monitoring
  • Aircraft Safety Checks
  • Ground Support Services
  • Arrival/departure procedures
  • Crew assistance
  • Baggage Service Collaboration
  • Ramp Checklist Completion
  • Safety Procedures
  • Risk Assessment
  • Reservation Management
  • Boarding Pass Assignment
  • Technical report writing
  • Decision-Making
  • Airline regulations
  • Group fare requests
  • Basic computer skills
  • Passport checks
  • Operational planning
  • Emergency Procedures
  • Radio communication
  • Flight planning
  • Pre-flight checks
  • Navigation
  • Crew Resource Management
  • Hazardous Materials Handling
  • Safety Regulations
  • Problem-Solving

Certification

  • Private Pilot License -2023
  • Licensed Flight Dispatcher -2021
  • Marketing Airline Certificate .
  • ICDL -Licensed .
  • Amadeus Basic Reservation Certified .
  • Basic Passenger Fares & Ticketing course.
  • Ground handling Certificate.

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Driver/Dispatch

Golden Medical Transportation
03.2024 - Current

Station Manager/Outside Sales Representative

Nile Air
01.2020 - 06.2023

Sales Manager/Airline Services Operator

Nile Air /Seera Group
10.2019 - 01.2020

Sales Supervisor/Travel Consultant

Seera Group
04.2016 - 10.2019

Selling Supervisor

Uttachue Travel &Tourism
12.2013 - 11.2015

Public Relations Assistant

Sudanese standard Measurements Origination SSMO
01.2013 - 12.2013

Some College (No Degree) - Computer And Information Sciences

Sudan University

Bachelor of Language And Translation - Humanities

National Ribat University
YASIR ABASS