Provided excellent customer service by responding promptly to customer inquiries and complaints.
Picked up clients from specific locations to transport and drop off at destinations.
Station Manager/Outside Sales Representative
Nile Air
Jazan Airport, Jazan-KSA
01.2020 - 06.2023
Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
Participated in employee relations investigations to resolve issues effectively.
Collaborated with other individuals, including [Station Manager] to make sure that the department was meeting all regulatory requirements.
Managed communications plan, public relations and on-air promotions and inserts.
Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
Developed and implemented sales strategies to achieve revenue goals.
Sales Manager/Airline Services Operator
Nile Air /Seera Group
Jazan Area, KSA
10.2019 - 01.2020
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Performed sales consultations and educated clients on products and services.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Managed a team of sales representatives, driving performance and growth.
Sales Supervisor/Travel Consultant
Seera Group
Riyadh , Riyadh
04.2016 - 10.2019
Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
Created promotional materials to increase sales of tour packages.
Communicated with VIP clients to develop familiarity with common needs within client's industry and accommodate travel preferences to exceed client expectations and cement relationships.
Selling Supervisor
Uttachue Travel &Tourism
Khartoum , Khartoum
12.2013 - 11.2015
Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Public Relations Assistant
Sudanese standard Measurements Origination SSMO
Khartoum , Khartoum
01.2013 - 12.2013
Identified trends, key group interests and concerns to provide advice on business decisions for clients.
Managed daily administrative tasks related to public relations operations including scheduling meetings and phone calls.
Negotiated partnerships with influencers and sponsors.
Conducted market and public opinion research to determine potential for service's success.
Education
Some College (No Degree) - Computer And Information Sciences
Sudan University
Khartoum
02-2015
Bachelor of Language And Translation - Humanities
National Ribat University
Khartoum State
01-2013
Skills
Staff Training and Development
Operating Procedures
Amadeus Basic Reservation
Sales expertise
Effective problem solving
Security Regulations
Flight operations records
Airfield management
Safety Management
Strong leadership
Computer Terminal Operations
Check-in procedures
Airline Policies
Safety awareness
Passenger Assistance
Weather Monitoring
Aircraft Safety Checks
Ground Support Services
Arrival/departure procedures
Crew assistance
Baggage Service Collaboration
Ramp Checklist Completion
Safety Procedures
Risk Assessment
Reservation Management
Boarding Pass Assignment
Technical report writing
Decision-Making
Airline regulations
Group fare requests
Basic computer skills
Passport checks
Operational planning
Emergency Procedures
Radio communication
Flight planning
Pre-flight checks
Navigation
Crew Resource Management
Hazardous Materials Handling
Safety Regulations
Problem-Solving
Certification
Private Pilot License -2023
Licensed Flight Dispatcher -2021
Marketing Airline Certificate .
ICDL -Licensed .
Amadeus Basic Reservation Certified .
Basic Passenger Fares & Ticketing course.
Ground handling Certificate.
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Driver/Dispatch
Golden Medical Transportation
03.2024 - Current
Station Manager/Outside Sales Representative
Nile Air
01.2020 - 06.2023
Sales Manager/Airline Services Operator
Nile Air /Seera Group
10.2019 - 01.2020
Sales Supervisor/Travel Consultant
Seera Group
04.2016 - 10.2019
Selling Supervisor
Uttachue Travel &Tourism
12.2013 - 11.2015
Public Relations Assistant
Sudanese standard Measurements Origination SSMO
01.2013 - 12.2013
Some College (No Degree) - Computer And Information Sciences