YASIR ABASS
Miami,FL
Summary
Experienced with overseeing station operations, ensuring smooth and efficient workflows. Utilizes leadership skills to motivate teams and improve service quality. Track record of implementing strategic initiatives that enhance operational performance and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
Frontier Communications -conxa -Appxpanse
08.2024 - Current
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Driver/Dispatch
Golden Medical Transportation
03.2024 - 08.2024
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Station Manager/Outside Sales Representative
Nile Air
01.2020 - 06.2023
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Participated in employee relations investigations to resolve issues effectively.
- Collaborated with other individuals, including [Station Manager] to make sure that the department was meeting all regulatory requirements.
- Managed communications plan, public relations and on-air promotions and inserts.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
- Developed and implemented sales strategies to achieve revenue goals.
Sales Manager/Airline Services Operator
Nile Air /Seera Group
10.2019 - 01.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed a team of sales representatives, driving performance and growth.
Sales Supervisor/Travel Consultant
Seera Group
04.2016 - 10.2019
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Created promotional materials to increase sales of tour packages.
- Communicated with VIP clients to develop familiarity with common needs within client's industry and accommodate travel preferences to exceed client expectations and cement relationships.
Selling Supervisor
Uttachue Travel &Tourism
12.2013 - 11.2015
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Public Relations Assistant
Sudanese standard Measurements Origination SSMO
01.2013 - 12.2013
- Identified trends, key group interests and concerns to provide advice on business decisions for clients.
- Managed daily administrative tasks related to public relations operations including scheduling meetings and phone calls.
- Negotiated partnerships with influencers and sponsors.
- Conducted market and public opinion research to determine potential for service's success.
Education
Some College (No Degree) - Computer And Information Sciences
Sudan University
02-2015
Bachelor of Language And Translation - Humanities
National Ribat University
01-2013
Skills
- Employee training programs
- Standard operating procedures
- Fundamental Amadeus usage
- Sales experience
- Proficient in problem solving
- Knowledge of security regulations
- Flight operations records
- Airfield management
- Safety Management
- Strong leadership
- Computer Terminal Operations
- Check-in procedures
- Airline Policies
- Safety awareness
- Passenger Assistance
- Weather Monitoring
- Aircraft Safety Checks
- Ground Support Services
- Arrival/departure procedures
- Ramp Checklist Completion
- Safety Procedures
- Risk Assessment
- Reservation Management
- Boarding Pass Assignment
- Decision-Making
- Airline regulations
- Basic computer skills
- Operational planning
- Emergency Procedures
- Radio communication
- Flight planning
- Pre-flight checks
- Navigation
- Crew Resource Management
- Safety Regulations
- Fiber optic safety
- Network troubleshooting
- Customer support
- Technical training
- Equipment calibration
- Cable installation
- Decision-making
Certification
- Private Pilot License -2023
- Licensed Flight Dispatcher -2021
- Marketing Airline Certificate .
- ICDL -Licensed .
- Amadeus Basic Reservation Certified .
- Basic Passenger Fares & Ticketing course.
- Ground handling Certificate.
Languages
English
Full Professional
Arabic
Native/ Bilingual
Education and Training
other,other
Timeline
Fiber Optic Technician
Frontier Communications -conxa -Appxpanse
08.2024 - Current
Driver/Dispatch
Golden Medical Transportation
03.2024 - 08.2024
Station Manager/Outside Sales Representative
Nile Air
01.2020 - 06.2023
Sales Manager/Airline Services Operator
Nile Air /Seera Group
10.2019 - 01.2020
Sales Supervisor/Travel Consultant
Seera Group
04.2016 - 10.2019
Selling Supervisor
Uttachue Travel &Tourism
12.2013 - 11.2015
Public Relations Assistant
Sudanese standard Measurements Origination SSMO
01.2013 - 12.2013
Bachelor of Language And Translation - Humanities
National Ribat University
Some College (No Degree) - Computer And Information Sciences
Sudan University
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