Yasir Alhaddad
KENT,WA
Summary
Detail-focused Facilities Manager with proven history of developing and executing preventive maintenance schedules. Supports engineering planning and design and assists with budget development and forecasting to reduce costs.
Overview
8
8
years of professional experience
Work History
Facilities Director
Ymca Of Greater Seattle
Kent, WA
05.2023 - Current
- Conducted regular inspections on building systems to verify proper operating conditions.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Hired and coordinated with vendors to perform preventive maintenance work at facility.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Assembled and arranged conference and facility equipment in designated rooms per event requirements.
- Tracked inventory of cleaning products and materials to maintain optimum supply levels.
- Developed and oversaw budgets for facilities, working within cost restraints.
- Managed implementation and operation of building preventive maintenance program.
Field Service Engineer
Hyosung USA
Seattle, WA
10.2022 - 05.2023
- Performed onsite installation, modification and maintenance of systems and equipment.
- Submitted reports to Regional manager following field visits.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Repaired and calibrated systems and equipment post-installation.
- Provided on-site services, installed new systems and escalated customer complaints.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Troubleshot and repaired hydraulic, mechanical and electrical systems.
- Coordinated work between team, other departments, subcontractors and customers.
- Diagnosed system failures and determined most cost-efficient solutions.
- Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.
- Identified engineering problems and recorded solutions for reference purposes.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Repaired defectives units using manuals and tools.
Assistant Team Lead
Shift Operations
Seattle, WA
09.2021 - 09.2022
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Supported sales team members to drive growth and development.
- Created presentation materials for sales, customer relations, and management purposes.
- Trained employees on additional job positions to maintain coverage of roles.
- Interviewed potential participants to determine eligibility.
- Entered participant data into databases.
- Documented results from participant observations.
- Verified that interviewees completed survey fully before concluding interview.
- Conducted structured interviews and recorded audio.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
Hub Advisor
Shift Operations
Seattle, WA
03.2021 - 08.2021
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Consistently exceeded quotas by pursuing and closing sales.
- Trained and developed sales team members to maximize revenue.
- Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
Concierge
Shift Operations
Seattle, WA
10.2020 - 03.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Showcased vehicle features and took customers on test drives in local area.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Adhered to standards of quality and service and industry regulations.
- Consistently exceeded quotas by pursuing and closing sales.
Customer Service Manager
Walmart
Sandy, UT
08.2019 - 02.2021
- Created training manuals targeted at resolving simple and difficult customer issues.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Answered customer requests with friendly, knowledgeable service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
Support Manager
Walmart
Sandy, UT
10.2018 - 08.2019
- Evaluated employee job performance and motivated staff to improve productivity.
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Improved team performance by devising successful training methods and programs.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
Customer Service Manager
Walmart
Sandy, UT
04.2017 - 10.2018
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Developed new sales scripts and strategies to expand profit opportunities.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Cashier
Walmart
11.2016 - 04.2017
- Read weekly sales inserts and monitored price changes.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Drove sales and add-on purchases by promoting specific item options to customers.
Education
High School Diploma -
High School of Mansor
Baghdad08.2016
Skills
- Client relations and retention
- Conflict resolution techniques
- Talent development
- Management of remote employees
- Skilled multi-tasker
- Account management
- Project management
- Team management
- Issue resolution
- Training
- Team Supervision
- Client support
- Quality Assurance
- Shipment preparation
- Fluent in Arabic
- Process monitoring
- Multitasking
- Administering interviews
- Computer hardware repair
- On-site support
- Diagnostic software
- Hands-on diagnostics
- Recordkeeping requirements
Timeline
Facilities Director
Ymca Of Greater Seattle
05.2023 - Current
Field Service Engineer
Hyosung USA
10.2022 - 05.2023
Assistant Team Lead
Shift Operations
09.2021 - 09.2022
Hub Advisor
Shift Operations
03.2021 - 08.2021
Concierge
Shift Operations
10.2020 - 03.2021
Customer Service Manager
Walmart
08.2019 - 02.2021
Support Manager
Walmart
10.2018 - 08.2019
Customer Service Manager
Walmart
04.2017 - 10.2018
Cashier
Walmart
11.2016 - 04.2017
High School Diploma -
High School of Mansor
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