Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations.
Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions.
Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Chevron Store Manager
Tiger's Petroleum LLC.
09.2019 - Current
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Launched new products and services with thorough market research, leading to increased revenue growth.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Cashier Floor Supervisor
Tiger's Petroleum LLC.
09.2019 - Current
Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
Enhanced customer satisfaction by providing efficient and accurate transactions.
Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
Reduced wait times for customers through effective management of cashier team.
Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
Quickly and accurately counted drawers at start and end of each shift.
Kept orderly and accurate accounting records by monitoring sales documentation.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Chemistry, Zoology And Geography
Islamia English Medium School Swabi
Swabi
06.2006
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Friendly and Positive
Inventory Management
Retail Inventory Management
Recruiting and Hiring
Accurate Cash Handling
Employee Scheduling
Accurate money handling
Bank deposit procedures
Inventory Oversight
Languages
Pushto
Native or Bilingual
Urdu
Full Professional
English
Full Professional
Timeline
Chevron Store Manager
Tiger's Petroleum LLC.
09.2019 - Current
Cashier Floor Supervisor
Tiger's Petroleum LLC.
09.2019 - Current
Bachelor of Science - Chemistry, Zoology And Geography