Dynamic professional with a proven track record at Value City Furniture, excelling in customer service and team leadership. Skilled in conflict resolution and inventory management, I enhance team performance and drive customer satisfaction. Adept at motivating staff to achieve optimal results while maintaining organizational efficiency in fast-paced environments.
* Ensured smooth customer interactions by providing prompt responses to inquiries, and resolving issues effectively.
* Trained and mentored new team members, enhancing the overall team’s performance and customer service quality.
* Assisted in inventory management and scheduling, contributing to efficient store operations.
* Played a key role in improving customer satisfaction through feedback and follow-up.
* Skilled in loading, unloading, and securely stowing parcels, using handheld devices to track and update package status.
* Proficient in navigating efficiently with GPS, providing excellent customer service, and maintaining the delivery vehicle's condition through routine checks.
* Operating delivery vehicles safely and efficiently, ensuring timely and accurate package deliveries.
* Assisted customers with product selection, processed transactions, and ensured a smooth store operation.
* Handled cash register duties, including processing payments, issuing receipts, and managing inventory.
* Supported store promotions and sales, helping to increase customer engagement and sales growth.
* Maintained a clean and organized store environment, following safety and cleanliness guidelines.
Delivered high-quality service in a fast-paced environment, consistently meeting customer needs with a positive attitude.
* Worked collaboratively with team members to ensure timely food preparation and accurate orders.
* Provided exceptional customer service, handling complaints and concerns with professionalism, and resolving issues promptly.
Maintained a clean and organized work environment, adhering to health and safety standards.
* Exceptional customer service skills
* Strong communication and interpersonal abilities
* Leadership and team management
* Conflict resolution and problem-solving
* Organizational skills and time management
* Ability to work efficiently under pressure
Sales and product knowledge
* Motivate, and make sure my staff are driving the best results possible
Greg Hallie (703-966-0967) Operation manager at VCF
Norman Bonaparte (443- 375-0734) Geneal manager at VCF