Yasir Chaudry

• Collaborated effectively with service partners to enhance operational efficiency and ensure exceptional service delivery.
• Maintained professional, organized, and safe environment for service partners and supple chain staff.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Proactively led team customer service strategies to cultivate a dedicated and extremely satisfied customer base
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Drove positive client experience for multiple quarters
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Redirected existing team to better align with company initiatives and deliver results without exceeding cost budgets.
• Initiated new scheduling format for team that allowed for sharing of resources and assets while increasing availability to clients, bought cost down cost 9% and increased productivity.
• Enhanced support for stores and in-home sales team around execution off in home services.
• Aligned services team and stores teams with clear vision of great client experience.

• Achieved highest in territory net operating results by executing SMART plan and training of staff.
• Piloted new company partnership initiative with Macy's for external sales of Samsung products.
• Conducted training for leaders to support store managers in operational efficiency and sales growth strategies.
• Supported multiple locations for physical inventories processes.
• Pioneered multiple processes for operational efficiencies for locations leading to reduction in labor cost and in management of asset losses.

• Developed strategies for company objectives to drive financial results and growth.
• Created community relationships to gain additional sales and brand awareness by supporting local community youth programs.
• Delivered positive year over year growth in revenue. Six years best in company financial results for inventory control.
• Fulfilled companies three year financial plan within 16 months by exceeding revenue goals and margin rates.

Achieved month over month top performance in sales for Mobile department. Planned and executed business plan to increase sales in key metrics for mobile department. Supervised and motivated a team of about 15 meet and exceed sales goals.