Open To Work
Yasir Chaudry
Jamaica,NY
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Manager Home Services Third-Party Logistics (3PL) Home Services Experience Assistant ManagerArea Service ManagerMulti-Unit ManagerGeneral MangerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Jamaica, NY
Open to relocation: Yes
Salary Range
85000/yr - 200000/yrImportant To Me
Personal development programsWork-life balanceCareer advancementSummary
Results‑driven 3PL Manager specializing in quality improvement, installation excellence, and operational efficiency. Skilled in developing standardized SOPs, implementing root‑cause tracking systems, and leading weekly/monthly performance reviews that drive measurable improvements in field execution. Recognized for building strong relationships with 3PL partners, manufacturers, and cross‑functional teams to resolve systemic issues, enhance customer experience, and deliver consistent, high‑quality Final Mile performance.
Overview
16
16
years of professional experience
Work History
Manager Home Services Third-Party Logistics (3PL)
Best Buy
Metro New York
04.2022 - 11.2026
- Collaborated effectively with service partners to enhance operational efficiency and deliver exceptional service.
- Maintained a professional, organized, and safe environment for service partners and supply chain staff.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Delivered end‑to‑end installation fulfillment support for 14 retail locations, the DDC, and e‑commerce teams, ensuring accurate, on‑time execution across all channels.
Home Services Experience Assistant Manager
Best Buy
New Jersey
06.2019 - 04.2022
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Proactively led team customer service strategies to cultivate a dedicated and extremely satisfied customer base
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Drove positive client experience for multiple quarters
- Developed strong working relationships with staff, fostering a positive work environment.
- "Increased customer satisfaction by resolving 98% of complaints within 48 hours.
Area Service Manager
Best Buy
Central New Jersey
05.2018 - 06.2019
- Redirected existing team to better align with company initiatives and deliver results without exceeding cost budgets.
- Initiated new scheduling format for team that allowed for sharing of resources and assets while increasing availability to clients, bought cost down cost 9% and increased productivity.
- Enhanced support for stores and in-home sales team around execution off in home services.
- Aligned services team and stores teams with clear vision of great client experience.
Multi-Unit Manager
Best Buy
New Jersey
10.2015 - 05.2018
- Led the territory to its highest net operating results and ranked in the top 15% of all locations nationwide by implementing a data‑driven SMART plan and elevating team capability through focused training.
- Piloted a new partnership concept with Macy’s centered on Samsung's core products—including mobile, home entertainment, and appliance categories—to test external retail sales opportunities and expand brand reach.
- Delivered targeted training for store leadership teams, enhancing manager capability in operational efficiency, process adherence, and sales‑driven decision‑making.
- Pioneered multiple operational efficiency processes across locations, including developing a cross‑functional labor‑sharing model that optimized staffing during peak demand, reduced labor costs, and strengthened asset‑loss management. management of asset losses.
General Manger
Best Buy
Wayne
06.2010 - 10.2015
- Developed strategies for company objectives to drive financial results and growth.
- Created community relationships to gain additional sales and brand awareness by supporting local community youth programs.
- Delivered positive year over year growth in revenue. Six years best in company financial results for inventory control.
- Fulfilled companies three year financial plan within 16 months by exceeding revenue goals and margin rates.
Education
Bachelor of Science - Computer Information Systems
12-2026
- Dean's List 2024 and 2025
- Ranked in Top 15% of class
- Relevant Coursework: Supply Chain Analytics and Data Analytics & Visualization
Skills
- Strategic Workforce & Resource Planning
- Final Mile Operations
- KPI Tracking & Reporting
- Recruitment and talent development
- Negotiation and cost‑reduction strategies
- 3PL vendor relationship management
- Installation quality optimization
- Multi-operations management
- Root Cause Analysis (RCA) & Corrective Action Development
- Conflict resolution and issue escalation
- Process Development & Quality Improvement
- Inventory flow optimization
Accomplishments
- Improved first‑time installation success rates by implementing standardized SOPs and delivering targeted, hands‑on training programs with ongoing reinforcement to ensure consistent execution across teams.
- Created and deployed a root‑cause tracking process that sub‑categorized client issues and enabled weekly and monthly performance reviews, driving a 5‑basis‑point improvement in quality metrics across Q1 and Q2 2024.
- Facilitated quarterly cross‑functional meetings with 3PL vendors, manufacturers, and sales teams to identify installation pain points and customer experience gaps, achieving an 8% increase in first‑time delivery/installation success and influencing Samsung and LG to upgrade packaging and provide additional installation tools.
Timeline
Manager Home Services Third-Party Logistics (3PL) - Best Buy
04.2022 - 11.2026
Home Services Experience Assistant Manager - Best Buy
06.2019 - 04.2022
Area Service Manager - Best Buy
05.2018 - 06.2019
Multi-Unit Manager - Best Buy
10.2015 - 05.2018
General Manger - Best Buy
06.2010 - 10.2015
Strayer University - Bachelor of Science, Computer Information Systems